# End User Services Representative

**Company**: Leidos Australia
**Location**: Canberra, Australian Capital Territory
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/End-User-Services-Representative_R-00193370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7dad9658-a8c

## Description

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

You will join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure.

As part of the End User Services team, you will support a diverse and dynamic IT environment, working closely with colleagues across the business to deliver exceptional user experiences and maintain operational readiness.

Responsibilities:

- Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing, and network services, helping our workforce remain productive and connected.

- Collaborate with Service Desk, Infrastructure, and broader IT teams to deliver seamless end-to-end support and timely resolution of technical issues.

- Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), contributing to continuous improvement of support processes and customer outcomes.

- Assist with testing and deployment activities, including operating system upgrades, new hardware, peripherals, and workstation models, while documenting solutions and sharing knowledge across the team.

Benefits:

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

- Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

Requirements:

- Experience supporting Windows-based enterprise environments, including troubleshooting desktop, network, and domain-related issues.

- Capability in diagnosing and resolving hardware, software, and connectivity issues across a range of end-user technologies.

- Experience with client device deployment, configuration, and support in a corporate environment.

- Ability to work effectively with internal stakeholders and technical teams to deliver high-quality IT services.

- Well-developed communication and documentation skills, with the ability to capture solutions and share knowledge with others.

- Must be an Australian Citizen and able to obtain and maintain a NV1 Security Clearance.

Preferred Skills:

- Experience with Microsoft Endpoint Configuration Manager (SCCM) or similar endpoint management technologies.

- Knowledge of IT service management practices, with ITIL certification or equivalent experience highly regarded.

- Exposure to engineering, defence, or other highly regulated environments.

- Experience supporting Microsoft 365 technologies, including familiarity with Microsoft Copilot and other AI-enabled workplace tools.

- Microsoft certifications or other relevant industry qualifications.

## Skills

### Required
- Windows-based enterprise environments
- troubleshooting desktop, network, and domain-related issues
- diagnosing and resolving hardware, software, and connectivity issues
- client device deployment, configuration, and support
- internal stakeholders and technical teams
- communication and documentation skills
- NV1 Security Clearance

### Nice to have
- Microsoft Endpoint Configuration Manager (SCCM)
- IT service management practices
- ITIL certification
- engineering, defence, or other highly regulated environments
- Microsoft 365 technologies
- Microsoft certifications

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/End-User-Services-Representative_R-00193370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)