# Voice and Hardware Systems Engineer

**Company**: Leidos
**Location**: Schriever SFB
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $69,550.00 - $125,725.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Colorado-Springs-CO/Voice-and-Hardware-Systems-Engineer---TS-SCI-with-Poly_R-00193132?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7daa2137-c30

## Description

The National Solutions Sector at Leidos has an opening for a Voice and Hardware Systems Engineer to support a client's requirements in a challenging and dynamic setting located at Schriever SFB.

The successful candidate will be required to execute, refine, and supervise the processes and procedures of Voice System/Hardware Engineering operations in a purpose-built enterprise environment throughout the operational lifecycle of customer-directed mission applications.

The VS/HW Engineer will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.

**Primary Roles & Responsibilities:**

- Provide system-level engineering support for mission-critical IT systems, related telecommunications trunk circuits, voicemail, and telephone instrument units.

- Ensure the availability of mission-critical launch communications systems through proactive Tier 2 hardware maintenance.

- Update or create knowledge articles to allow Tier 1 to resolve issues without escalation to Tier 2.

- Perform daily system checks for alerts or degradation of service or system.

- Provide systems engineering support to enterprise voice over IP (VoIP) phone systems, including Cisco VoIP phone units, voicemail, and Call Manager System.

- Ensure consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities.

- Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.

- Ensure the availability of mission-critical launch communications systems through proactive voice systems IT systems engineering.

- Perform incident and problem management to resolve or escalate issues to restore service.

- Support configuration management and change management activities.

**Basic Qualifications:**

- U.S. Citizen with an active TS/SCI with Polygraph.

- Requires BS and 2+ years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Additional experience can be considered in lieu of a degree.

- Current DoD 8570 certification applicable to the position (typically Security+).

- Must understand complex, classified, mission-specific communications infrastructure and technology that specifically supports US strategic launch capabilities.

- Requires Launch or mission operations experience.

- Experience performing voice systems engineering on mission-critical systems.

- Understand mission-critical desktop and communications hardware and software.

- Experience supporting configuration management, change management, and service transition.

- Excellent verbal and written communication skills.

- Proven ability to work collaboratively and constructively as part of a team.

- Must be willing to perform call-in support as required.

**Preferred Qualifications:**

- Strong Analytical skills.

- SharePoint, ServiceNow.

- ITIL Foundations certification.

The pay range for this job is $69,550.00 - $125,725.00.

## Skills

### Required
- Voice System/Hardware Engineering
- Systems Engineering
- Telecommunications
- VoIP
- Cisco VoIP phone units
- Call Manager System
- Configuration Management
- Change Management
- Service Transition
- DoD 8570 certification
- Security+
- Launch or mission operations experience
- Voice systems engineering
- Mission-critical systems

### Nice to have
- Analytical skills
- SharePoint
- ServiceNow
- ITIL Foundations certification

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Colorado-Springs-CO/Voice-and-Hardware-Systems-Engineer---TS-SCI-with-Poly_R-00193132?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)