# Technical Account Manager

**Company**: Workday
**Location**: Atlanta, GA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $118,400 USD - $177,600 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-GA-Atlanta/Technical-Account-Manager--Atlanta-GA-_JR-0109355?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-account-manager-7da2519a-eb0/

## Description

Workday Support is looking for a dedicated, ambitious, and self-driven Technical Account Manager with a passion for customer relations.

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

As a Technical Account Manager, you will:

- Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously

- Act as a liaison between Operations, Professional Services, Development, Product Management, and Customers to ensure understanding and alignment

- Become an expert in Workday's Architecture and leverage it on all engagements as needed

- Demonstrate competency in Workday products: HCM, Payroll, Financials

- Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions

- Successfully engage with Senior Leadership, Technical, and Functional staff to remove roadblocks, address delays, and mitigate issues

- Own and drive escalated issues blocking production success

- Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems

- Carry out regular reviews of customer cases to identify trends

- Champion and advocate for customers with internal and external stakeholders

- Manage challenging situations in a fast-paced environment

- Chair roundtables to ensure close communication and relationship building with key stakeholders

- Serve on and actively participate in customer steering committee meetings

- Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools

- Pilot new programs and drive continuous improvement initiatives for production customers

- Travel occasionally up to 25% of the time (adjust depending on region)

- Participate in our 24x7 program

**Requirements:**

- BS or MS in a Technical Degree (e.g., Computer Science, MIS) or equivalent technical work experience and acumen

- 4+ years of experience in product support, customer success, account management, or consulting for a complex B2B enterprise software solution

- 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts

- Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials

- Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels

- Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level

- An outstanding customer service record

- Team player with the ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development, and Product Management)

- Excellent verbal, presentation, and written communication skills, including the ability to chair meetings or host webinars

- Ability to read, anticipate, and assess high-stress situations quickly

- Ability to deal with the stress related to project timeframes and competing priorities

- Strong planning and organizational skills (project management experience is a must)

- Excellent analytical, problem-solving, and multitasking skills

- Ability to work independently, adapt quickly, and maintain a positive attitude

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## Skills

### Required
- Workday products (HCM, Payroll, Financials)
- Project management
- Customer service
- Communication
- Analytical skills
- Problem-solving skills

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-GA-Atlanta/Technical-Account-Manager--Atlanta-GA-_JR-0109355?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)