# Sr. Project Manager

**Company**: Dialpad
**Location**: Denver, US
**Experience**: senior
**Job type**: full-time
**Salary**: $118,000-$149,500 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8748364002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7d7c5438-e45

## Description

As a Sr. Project Manager at Dialpad, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption.

Your responsibilities include:

- Mastering Dialpad's deployment methodology, products, and tools to successfully lead complex Enterprise implementations.

- Owning end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.

- Developing and managing project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations.

- Using cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders.

- Leading customer project meetings, establishing clear expectations and accountability, and proactively identifying and resolving risks or blockers.

- Delivering administrator training, coordinating integrations and device provisioning, and partnering with technical teams to troubleshoot complex implementation issues.

- Partnering closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes.

- Collaborating cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey.

- Managing escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership.

- Ensuring customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad.

The ideal candidate has:

- A Bachelor's degree or equivalent practical experience working with SaaS products and implementations.

- 8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.

- Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.

- Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail.

- Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables.

- Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations.

- Strong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans.

- Experience working with Smartsheet or similar project management and tracking platforms.

- Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms.

- Strong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams.

- Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs.

- PMP, PMI, or similar project management certification is a plus.

In terms of compensation, the target base salary range for this position is $118,000-$149,500 USD.

Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.

## Skills

### Required
- SaaS implementations
- Project Management
- VoIP
- UCaaS
- CCaaS
- telecommunications
- Enterprise SaaS
- Smartsheet
- Microsoft 365
- Google Workspace
- Salesforce
- Jira

### Nice to have
- PMP
- PMI

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8748364002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)