# Technical Account Manager FED (TAM)

**Company**: Forward Networks
**Location**: DC / VA / MD
**Experience**: senior
**Job type**: full-time
**Salary**: $240,000-$270,000 per year
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/forwardnetworks/jobs/8017326003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7d7a47ed-711

## Description

Forward Networks is looking for an experienced Technical Account Manager (TAM) to act as a trusted advisor and partner to customers, ensuring they maximize value from solutions while maintaining high satisfaction and retention.

The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning technology with customers' business goals. They provide guidance, best practices, and insights to help customers achieve business objectives through effective use of the platform.

Job Responsibilities:

- Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor.

- Drive customer success by helping customers understand and effectively utilize platform capabilities.

- Develop and execute strategic account plans that align with customers' goals.

- Act as the voice of the customer, collaborating with product and engineering teams to relay feedback and suggest improvements.

- Lead the onboarding process for new customers, delivering high-level training.

- Regularly monitor customer health metrics, develop customer success plans, and provide data-driven insights.

- Work cross-functionally with sales, engineering, and product management teams.

Required Qualifications:

- Bachelor's degree in business, Information Technology, or a related field.

- 5+ years of experience in technical account management, customer success, or a similar role within the technology industry.

- Strong understanding of how technology can solve business challenges.

- Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success.

- Excellent communication, presentation, and interpersonal skills.

- Experience with CRM and customer success tools.

- Problem-solving mindset, proactive approach, and ability to work independently and collaboratively.

- TS/SCI with a CI Poly or greater.

Preferred Qualifications:

- Project Management experience and/or certifications.

- Solid understanding of Computer Networking and familiarity with common issues network engineers might encounter.

The expected On-Target Cash Earnings for this role is between $240,000-$270,000 per year.

## Skills

### Required
- Customer Relationship Management
- Product Adoption
- Account Planning
- Customer Advocacy
- Onboarding
- Health Monitoring
- Collaboration
- CRM
- Data Analysis

### Nice to have
- Project Management
- Computer Networking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/forwardnetworks/jobs/8017326003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)