# Gerente de Operaciones

**Company**: Accor
**Location**: Lima, Callao Region
**Experience**: executive
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000145818259-gerente-de-operaciones?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/gerente-de-operaciones-7d474c41-fef/

## Description

We are Swissôtel Lima, a luxury hotel that values excellence in service and teamwork. As an Operations Manager, you will lead our hotel operations, ensuring seamless coordination across various departments, including Food & Beverage, Kitchen, Maintenance, Sales, Security, and more.

Key responsibilities include:

- Planning, directing, and supervising activities across Reception, Housekeeping, Laundry, Gym, and Cleaning departments.

- Establishing and implementing operational procedures and standards for exceptional guest experiences.

- Monitoring performance indicators (KPIs) to identify areas for improvement and designing action plans.

- Managing operational budgets, optimising resources, and controlling costs.

- Collaborating with other departments to ensure integrated and efficient services.

- Leading and developing the operations team, fostering a positive work environment aligned with organisational values.

- Managing headcount, validating schedule compliance, and controlling overtime.

- Overseeing guest complaint resolution, ensuring prompt and effective solutions.

- Developing KPIs for performance evaluation and implementing strategies to enhance profitability without compromising service quality.

- Conducting daily briefings with operational subareas and participating in strategic meetings with senior management.

Requirements:

- University degree in Administration, Hospitality, or related fields.

- Master's degree or postgraduate studies in Hospitality Management or Operations preferred.

- Advanced English proficiency (indispensable) and desirable knowledge of French, German, or Portuguese.

- Advanced proficiency in hotel management systems (Opera) and MS Office.

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## Skills

### Required
- English
- Opera
- MS Office

### Nice to have
- French
- German
- Portuguese

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000145818259-gerente-de-operaciones?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)