# Technical Program Manager

**Company**: Ford Motor Credit Company
**Location**: Dearborn
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $99,600-$166,600
**Category**: Engineering
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/63214?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7d3e9ef8-bb7

## Description

Ford Motor Credit Company is seeking a Technical Program Manager (TPM) to join our Accounts Servicing Systems team. As the TPM for our Customer Domain, you will be the connective tissue between stakeholders, product management, and software engineering. You will use your expertise to create clarity, reduce risk, and improve quality across complex, cross-functional initiatives.

You will lead planning and execution for strategic Accounts platform initiatives. Define scope, timelines, resource needs, and success criteria aligned with business objectives, customer outcomes, and regulatory requirements. Drive delivery across engineering, QA, operations, architecture, compliance, and business stakeholders. Manage dependencies and integrations with upstream/downstream systems to ensure smooth coordination.

Establish and run project governance rituals (kickoffs, status meetings, steering committees, retrospectives). Track project KPIs (schedule variance, scope changes, quality metrics, delivery velocity) and communicate complex technical issues in clear, business-focused language. Manage project scope and change control. Assess impacts of scope changes, clearly communicate tradeoffs, and ensure stakeholder alignment. Lead change management activities including release planning, deployment schedules, runbooks, and rollback plans.

Facilitate requirements gathering, ensuring traceability from business needs through technical implementation and testing. Maintain project documentation, lessons learned, and knowledge transfer materials.

As a Technical Program Manager, you will have a Bachelor’s degree in Computer Science, Information Systems, Engineering, a related business discipline, or equivalent relevant work experience. You will have 3 - 5+ years of experience in a program management or product management role, working collaboratively with senior-level business and technology leaders. You will have a strong technical background with an understanding of enterprise systems, APIs, integration patterns, reliability/observability, and cloud infrastructure.

You will have proven experience managing technical projects in highly regulated environments with strict change control and compliance requirements. You will have proficiency with project management methodologies (Agile, Waterfall, hybrid) and tools (JIRA, MS Project, Confluence, etc.). You will have experience developing and prioritizing strategic roadmaps based on diverse inputs, while managing multiple concurrent tracks of work. You will have strong analytical skills with the ability to analyze data to identify areas of growth, extract meaningful trends, and recommend actionable solutions.

If you have experience working directly with critical, high-availability systems (such as financial, accounts, or servicing systems), exposure to both legacy technologies and modern tech stacks (cloud platforms, containers, event streaming, microservices), and familiarity with specific technologies and practices used by our software engineers, including Java, GCP (Google Cloud Platform), Git/GitHub, CI/CD pipelines, and Site Reliability Engineering (SRE) practices, you will be even better suited for this role.

## Skills

### Required
- Project Management
- Technical Leadership
- Enterprise Systems
- APIs
- Integration Patterns
- Reliability/Observability
- Cloud Infrastructure
- Java
- GCP
- Git/GitHub
- CI/CD Pipelines
- Site Reliability Engineering (SRE)

### Nice to have
- Critical High-Availability Systems
- Legacy Technologies
- Modern Tech Stacks
- Cloud Platforms
- Containers
- Event Streaming
- Microservices

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/63214?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)