# Front Desk Agent - Soho House Chicago

**Company**: Soho House
**Location**: Chicago, IL
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $24.50-$24.50 USD
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4879923101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7d01a424-702

## Description

We are seeking a Front Desk Agent to join our team at Soho House Chicago. As a Front Desk Agent, you will be the first point of contact for members, guests, and staff, providing top-notch service and ensuring a seamless experience.

Responsibilities:

- Greet and check-in members and guests, handling various inquiries and issues that may arise

- Perform concierge duties, such as booking cars, tickets, and restaurant reservations

- Manage accounting-related inquiries, including sending folios, fielding disputes, and processing billing and refunds

- Discuss Soho House amenities, room types, and rates with guests, suggesting room preferences to increase revenue and elevate the guest experience

- Collaborate with other departments to stay informed about updates, restrictions, and changes that may impact workflow

Requirements:

- At least 1 year of experience in a similar role or customer-facing position

- Ability to multitask, handle high-volume phone lines, and respond to inquiries in a professional and timely manner

- Familiarity with OpenTable, Salesforce, Google Sheets, and/or Opera is a plus

- Strong problem-solving and conflict resolution skills

- Detail-oriented, articulate, and able to multitask in a fast-paced environment

Benefits:

- Competitive compensation package with global benefits and perks

- Health care and 401K benefits for full-time employees

- Paid time off, including sick days and vacation days

- Opportunities for career development and growth

- Access to learning and development courses

- Team events and activities, including fitness sessions, cinema screenings, and art classes

Physical Requirements:

- Ability to stand for long periods and move quickly between different areas of the property

- Ability to lift, carry, or pull at least 40 pounds

- Occasional kneeling, bending, and crouching required

## Skills

### Required
- OpenTable
- Salesforce
- Google Sheets
- Opera
- problem-solving
- conflict resolution
- multitasking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4879923101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)