# Operations Lead, Japan

**Company**: Eucalyptus
**Location**: Tokyo, HQ
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/eucalyptus/jobs/4697378005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7d00e779-475

## Description

We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.

You will partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

Key Responsibilities:

- Strategy & Market Development (Japan)

- Lead clinical input for new product launches and market expansion in Japan

- Shape and continuously improve Japan-specific models of care

- Workforce Scaling & Management

- Build and scale a reliable, high-quality network in Japan

- Partner with hiring teams to design and execute screening, assessment, and onboarding processes

- Establish systems for rostering, utilisation, and performance management

- Quality, Insights & Risk Management

- Monitor performance through audits, data analysis, and insights

- Lead incident and complaint management, including triage, escalation, and resolution

- Implement continuous quality improvement initiatives to enhance patient outcomes

- Develop scalable guardrails and safety protocols

- Advisory & Cross-Functional Collaboration

- Review and localise clinical content, patient communications, and educational materials

- Collaborate closely with partners, operations, and patient support teams

- Ensure effective coordination for risk management and escalation pathways

- Governance & Compliance (Japan)

- Establish and maintain governance frameworks aligned with Japanese regulations

- Develop clear protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes)

- Support regulatory readiness, audits, and compliance requirements

- Work closely with external stakeholders to ensure adherence to local standards of care

- Practitioner Collaboration & Leadership

- Act as the primary escalation point for Japanese prescribers and clinicians

- Foster strong collaboration between remote practitioners and internal teams

- Provide leadership, guidance, and ongoing support to practitioners

What Success Looks Like:

- A scalable and high-performing prescriber network in Japan

- Strong adherence to quality and safety standards

- Clear and effective governance frameworks tailored to Japan

- Seamless collaboration between clinical, operational, and commercial teams

- Established trust with local regulators, partners, and stakeholders

About You (Who We're Looking For):

- Experience in operations and/or strategy in a rapidly scaling organisation

- Proven ability to build and scale teams or processes in a fast-paced environment

- Strong stakeholder management skills, with the ability to work across local and global teams

- Fluent in Japanese (native or equivalent level) and comfortable working in English

## Skills

### Required
- operations
- strategy
- stakeholder management
- Japanese
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/eucalyptus/jobs/4697378005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)