# Reception Supervisor- General Practice **Company**: Heathfielde Medical Centre **Location**: London **Job type**: part-time **Salary**: Depending on experience **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A2633-26-0004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7ce6497f-423 ## Description Heathfielde Medical Centre is seeking a part-time Reception Supervisor to join its busy GP Practice. The successful candidate will work 30 hours per week, Monday to Friday, and will be responsible for providing day-to-day support, leadership, and guidance to the reception and administration team. The ideal candidate will be enthusiastic, hardworking, organised, self-motivated, and an excellent communicator. They must be flexible to work both morning and evening shifts to cover 6-hour shifts between 8am and 6:30pm. Key responsibilities include: - Providing day-to-day support, leadership, and guidance for the practice reception and administration team - Ensuring all reception and administration duties are completed to the highest standard - Monitoring staff attendance, sickness absence, and annual leave - Providing communications between patients, doctors, and other staff - Supporting the Practice Manager in the recruitment and induction of new reception and administration staff - Ensuring cover and suitable contingency plans are in place for all leave, including unforeseen absence - Supporting the Practice Manager in the running of elements and/or services within the practice - Working with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate - Taking responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed - Undertaking specific assigned tasks, project support, or development work which may arise during changes to the NHS - Managing and dealing with day-to-day needs, difficulties, and requirements of the partners and other clinical staff - Working closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice - Being a point of contact for staff and patient queries and concerns - Greeting patients, dealing with their enquiries in a courteous and polite manner - Dealing with patient complaints relating to front desk/reception services - Overseeing and delegating daily tasks, such as chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, etc. - Making appointments and booking patients in for surgeries and clinics - Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely - Contacting hospitals and various other agencies for results, appointments, booking, referrals, and patient information - Making appointments, offering and arranging appointments for doctors, helping to arrange clinics - Responding to and resolving all local IT issues where appropriate, liaising with NHS, CCG IT support, or others to resolve hardware and software issues - Setting up new members of staff in the clinical and other IT systems - Ensuring the effective use of clinical systems, IT programmes, and other systems used throughout the practice - Providing support and ensuring training for current and new staff is carried out - Supporting practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews - Training staff on practice IT systems as necessary - Promoting Equality and Diversity and Health and Safety in themselves The salary will depend on experience. ## Skills ### Required - Customer Service Skills - IT skills --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A2633-26-0004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)