# Customer Success Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: HKG-Hong Kong-ICBC Tower
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/HKG-Hong-Kong-ICBC-Tower/Customer-Success-Manager_R0124014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7cbce98c-ca3

## Description

We are seeking a Customer Success Manager to foster intimate relationships and be a trusted advisor to our customers who use our Workflow Solutions. The successful candidate will play a vital role in ensuring our customers fully leverage the value of LSEG by discovering and implementing our solutions while continuously providing guidance throughout the customer's journey.

Responsibilities:

- Develop and implement customer success strategy to drive revenue retention

- Monitor customer health, adoption metrics, renewals, and implementation of customer value plans

- Deliver highly engaging and customised product demos based on user workflow and their requirements

- Partner with sales leadership to provide customer insights with a focus on adoption, expansion opportunities, and renewals

- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to align customer needs with business strategy

- Build deep and strategic relationships with customers to formulate engagement strategy and build "LSEG advocates"

- Participate in industry events alongside the team to network, increase brand presence, and stay up to date on industry trends

- Contribute to the overall vision and strategy of the Customer Success Management Group

Your Success:

- High value customer engagements, including onboarding activities and various types of trainings/presentations

- Breadth & depth of customer relationships

- Retention and risk mitigation management

- Revenue expansion opportunities

- Contributions to role and process improvement

Qualifications/Skills:

- 2-3 years of customer success/client relationship experience, pre-sales, or role preferably within a financial data organisation

- Bachelor’s degree or equivalent required, CFA or CFA Candidate/MBA preferred

- Strong financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics)

- Deep understanding of Capital Markets, Investment Advisory/Wealth markets, the role and function of Buy-side/Sell-side analysts, Portfolio Managers, Investment Bankers, Private Bankers, Wealth Managers, the Financial Services Industry and a strong external network

- Strong work experience in client facing roles in account management and/or relationship management roles in Wealth markets and/or Capital markets.

- Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention.

- Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully

- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals

- Excellent communication and presentation skills while being flexible depending on audience (C-Level / Leadership / Team)

- Ability to adapt in a fast-paced environment and rapidly-changing market

- Proactive and positive demeanour as well as Growth mindset, has a steadfast approach to increase customer satisfaction and deepen relationships

- Proven track record and passion for driving outcomes

## Skills

### Required
- Financial markets knowledge
- Client relationship management
- Customer success strategy
- Data analysis
- Communication and presentation skills

### Nice to have
- CFA or CFA Candidate
- MBA
- Experience in Wealth markets and/or Capital markets

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/HKG-Hong-Kong-ICBC-Tower/Customer-Success-Manager_R0124014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)