# Customer Service Agent (Onsite at Customer)

**Company**: Expeditors
**Location**: Tracy, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $22.00 – $27.00
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000159261779-customer-service-agent-onsite-at-customer-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-agent-onsite-at-customer-7cb9384b-b04/

## Description

As a Customer Service Agent at Expeditors, you will play a critical role in ensuring smooth and timely shipment processes, providing proactive and clear communication to internal and external customers, and driving customer relationships to exceed expectations.

Responsibilities include:

- Ensuring accurate and timely data entry into operational systems

- Tracking and tracing shipments

- Providing exceptional customer service to external and internal customers

- Communicating with domestic customers and their offices

- Preparing and processing documentation

- Complying with U.S. regulations and company policies

- Updating shipment information in Expeditors systems

- Reviewing documents for compliance

- Invoicing customers accurately and timely for provided services

Requirements:

- Warehouse/distribution center experience

- Customer service experience

- Fluent in English

- Authorized to work in the United States

- STA Clearance

- Fully proficient with various software applications (MS Office, Lotus Notes)

- Typing speed of 30 wpm and 10-key by touch

- DG Certification Required

- General Airline/Logistics Knowledge

Shift: Thursday – Monday, 6pm to 3am

Benefits:

- Paid Vacation

- Holidays (10)

- Flexible Days (2)

- Paid Sick Time

- 401(k) Retirement Savings Plan with employer match

- Employee Stock Purchase Plan (ESPP)

- Medical, Prescription Drug, Dental & Vision Coverage

- Health Savings Account (HSA)

- Life and Disability Insurance

- Paid Parental Leave

- Dependent Care Flexible Spending Account (DC FSA)

- Commuter Benefit

- Employee Assistance Program (EAP)

- Learning & Development Program

- Educational Assistance and Reimbursement

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## Skills

### Required
- MS Office
- Lotus Notes
- Typing
- DG Certification
- General Airline/Logistics Knowledge
- STA Clearance
- English

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000159261779-customer-service-agent-onsite-at-customer-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)