# Manager, Account Management, Real Time Payments and Digital Partners

**Company**: Mastercard
**Location**: Bangkok, Thailand
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bangkok-Thailand/Manager--Account-Management--Real-Time-Payments-and-Digital-Partners_R-292161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7cb5539b-a00

## Description

The Mastercard Thailand team is looking for a Manager for Business Development to drive customer experience strategy forward by consistently innovating and problem-solving.

The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

**Responsibilities**

- This role is responsible for all activity within the selected customer group, setting and driving the strategy for each customer and coordinating all resources.

- Craft business requirements documents from customers and collaborate with global product teams to design and enhance product features.

- Collaborate with existing customers for product release planning & management, change management, query management & product roadmap planning.

- Monitor product performance and track KPIs, gather user feedback, and iterate on features to improve usability and security.

- Drive a high-profile and high-visibility project associated with the customer, requiring collaboration and driving multiple internal functions and liaising with external departments of the customer.

- Lead meetings with both the customer and Mastercard leadership team, and cut through the ‘noise’ to the heart of issues and opportunities.

- Develop strong customer relationships across levels and functions and influence or change customer preference towards Mastercard as a strategic partner and solution provider.

- Support and deputize for the Account Manager in all capacities including relationship management, commercial discussions, and escalations.

- Secure and coordinate indirect resources across Mastercard’s matrix-based organization.

- Manage customer business agreements, make investment decisions to grow the short and long-term value of the customer relationship, and deliver to net revenue objectives.

**Requirements**

- Proven track record in Strategic Sales, product management, and Client Account Management.

- Sound business judgment with established conceptual thinking and proven financial acumen and analytical skills.

- Ability to interact with and influence and build consensus across a variety of internal and external stakeholders and levels of leadership.

- Excellent communications, presentation, and interpersonal skills with the ability to influence and negotiate with stakeholders.

- Track record of performance on revenue and share growth.

- Undergraduate degree in business/computer sciences/engineering.

## Skills

### Required
- Strategic Sales
- product management
- Client Account Management
- Analytical skills
- Communication skills
- Leadership skills

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bangkok-Thailand/Manager--Account-Management--Real-Time-Payments-and-Digital-Partners_R-292161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)