# Agent/Lead Agent - Air Export

**Company**: Expeditors
**Location**: Ho Chi Minh
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000159072609-agent-lead-agent-air-export?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-lead-agent-air-export-7cab807b-bd3/

## Description

We are seeking an Agent/Lead Agent - Air Export to join our team in Ho Chi Minh City.

As an Agent/Lead Agent - Air Export, you will assist the Department Head in carrying out business activities, performing good customer service, maintaining data integrity, and achieving the company's growth and profit objectives.

Main tasks:

- Ensure smooth and timely shipment process flow

- Meet all customers' requirements as per the Standard Operations Process (SOP)

- Ensure accurate and timely data entry into our operating system

- Monitor shipment reports to ensure total customer satisfaction

You will also support the Supervisor/Manager in the following areas:

- Allocating workloads and monitoring workboard to ensure internal KPI's are met

- Building and maintaining strong relationships with customers

- Assisting in timely responding to requested information and shipment processes

- Assisting in retention calls and completing customer reviews

- Monitoring invoicing and other company reports

- Proactively communicating with the team to ensure continuous awareness and understanding of policies and regulations

- Guiding and mentoring agents to maintain a positive attitude within the team

- Allocating workloads within the team to ensure smooth operations

- Promoting productivity tools within the team

- Implementing new system changes and enhancements with your team

Qualifications:

- Experienced or graduated student from University/College or equivalent combination of education and experience

- Understanding of air shipment handling process is a plus

- Pro-active with strong organizational skills

- Good computer skills (Excel, Word, PowerPoint)

- Fluent in English

- Willing to put in extra hours as required

- Well-organized, innovative, and self-motivated

- Able to work in a team under high pressure and tight deadlines

Benefits:

- Base salary, 13th month salary, and attractive bonus

- Annual Leave

- Health Plan: Medical Package

- Accident Insurance

- Social, Health, and Unemployment Insurance

- Mobile phone allowance, company car, Grab account

- Training and Personnel Development Program

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## Skills

### Required
- English
- Excel
- Word
- PowerPoint

### Nice to have
- air shipment handling process

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000159072609-agent-lead-agent-air-export?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)