# Software Engineer

**Company**: Ford
**Location**: Chennai, Tamil Nadu
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72949?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7ca42316-c49

## Description

We are seeking a skilled Software Engineer to develop and implement scalable cloud-based contact center solutions using NICE CXone. The successful candidate will focus on advanced NICE CXone Studio development, intelligent call routing and self-service workflows, third-party system integrations, and migration of legacy contact center applications to the NICE CXone cloud platform.

Responsibilities:

- Design, develop, test, and maintain complex Interactive Voice Response (IVR) and intelligent virtual assistant workflows using NICE CXone Studio.

- Configure and optimize Automatic Call Distribution (ACD), skills-based routing, queues, and self-service capabilities.

- Develop integrations between NICE CXone and enterprise systems using REST/SOAP APIs, webhooks, JSON, and XML.

- Integrate NICE CXone with platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and custom enterprise applications or databases.

- Support the migration of legacy or on-premises contact center solutions, particularly Cisco-based environments, to NICE CXone.

- Troubleshoot complex issues involving call flows, CTI integrations, APIs, SIP/VoIP, routing, and application connectivity.

- Develop reusable, maintainable scripts and integrations following appropriate coding and documentation standards.

- Work with business, infrastructure, network, CRM, and application teams to translate contact center requirements into technical solutions.

- Support testing, deployment, production stabilization, monitoring, and continuous improvement of NICE CXone solutions.

- Provide technical guidance and contribute to solution design and implementation decisions.

Qualifications:

- 10+ years of experience in contact center technologies such as CTI, IVR, telephony, and contact center application development.

- 5+ years of hands-on NICE CXone experience, including implementation and development within NICE CXone or the former inContact ecosystem.

- Advanced hands-on expertise with NICE CXone Studio, ACD, IVR, and reporting.

- Strong development or scripting experience using technologies such as JavaScript, JSON, XML, Python, or C#.

- Strong working knowledge of RESTful APIs, SOAP APIs, and webhooks.

- Strong understanding of contact center and telephony technologies, including SIP, VoIP, CTI, and PBX.

- Experience integrating NICE CXone with CRM or enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics, or comparable systems.

- Experience supporting or delivering migration of contact center applications from on-premises environments to cloud-based platforms.

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.

## Skills

### Required
- NICE CXone
- CTI
- IVR
- SIP
- VoIP
- PBX
- REST/SOAP APIs
- JSON
- XML
- JavaScript
- Python
- C#

### Nice to have
- NICE CXone Agent for Salesforce
- MPLS
- SD-WAN
- NICE CXone technical certification

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72949?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)