# Travel Ops Sourcing Associate

**Company**: Syneos Health
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/IND-Hyderabad-Hybrid/Sourcing-Associate_25110721?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7c8748da-ae9

## Description

Syneos Health is seeking a Travel Ops Sourcing Associate to support the day-to-day execution and operational management of the company's global travel program.

The successful candidate will act as a key liaison between travelers, BCD Travel, and internal stakeholders to ensure a smooth travel experience.

**Travel Operations & Issue Resolution**

- Act as the first point of contact for travel-related inquiries and issues, including booking errors, ticketing issues, policy-related questions, and travel tool navigation support (Concur & Cytric)

- Support troubleshooting within Concur Travel and escalate technical issues when needed

- Coordinate with BCD Travel to resolve service delivery issues

- Monitor and track recurring issues and identify trends

- Maintain issue logs and resolution trackers

- Respond to employee inquiries regarding travel policy, booking process, travel tools, and resources

- Support traveler communications related to policy updates, process changes, and travel program initiatives

**Reporting & Data Support**

- Extract and prepare standard reports from BCD DecisionSource and Concur

- Maintain operational trackers and reporting dashboards

- Perform basic data validation to support reporting accuracy

- Assist with travel compliance

**Program Support**

- Assist in managing the preferred hotel program

- Help monitor hotel compliance and preferred supplier adoption

- Track rate loading issues and hotel availability gaps

- Support audits of negotiated rates versus booked rates

- Maintain supplier issue logs and follow up on resolutions when required

**System Administration Support**

- Assist with traveler profile maintenance in Concur

- Support user access requests and basic system administration activities

- Assist in testing and validation of system updates, enhancements, and configuration changes

- Maintain user guides, FAQs, and process documentation

**Continuous Improvement**

- Identify recurring operational issues and process inefficiencies

- Support implementation of new travel processes and tool enhancements

- Assist with user training and change management activities

- Recommend opportunities to improve traveler experience and operational efficiency

## Skills

### Required
- Concur
- Cytric
- BCD Travel
- travel operations
- issue resolution
- reporting
- data analysis
- supplier management
- system administration

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Source: [Apply at syneoshealth.wd12.myworkdayjobs.com](https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/IND-Hyderabad-Hybrid/Sourcing-Associate_25110721?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)