# Graduate Trainee **Company**: Intl Wealth & Premier Banking **Location**: Kuala Lumpur, Federal Territory of Kuala Lumpur **Category**: Finance **Industry**: Finance **Apply**: https://portal.careers.hsbc.com/careers/job/563774612561957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7c7743d3-271 ## Description We are currently seeking an ambitious individual to join HSBC as a Deposits Graduate Trainee. This placement provides graduates with real business exposure and the opportunity to develop practical banking capabilities within a global financial-services environment. **Key Responsibilities** During the placement, the trainee will provide day-to-day support to the Deposits team, with appropriate supervision. Responsibilities will include: **Deposit and account servicing support** - Support the administration and servicing of deposit accounts and related customer requests. - Assist with processing account-opening, maintenance and closure activities in accordance with approved procedures. - Review forms, instructions and supporting documents for completeness and accuracy. - Support the processing of routine account and deposit-related transactions. - Monitor outstanding requests and follow up with relevant teams to ensure timely completion. - Identify errors, exceptions, blockers or delays early and escalate them appropriately. **Customer and stakeholder coordination** - Support responses to routine customer, relationship manager and internal stakeholder enquiries. - Coordinate information and documentation requests across relevant teams. - Prepare clear updates on account-servicing requests, transaction status and outstanding requirements. - Maintain professional communication and ensure queries are tracked through to resolution. - Assist with preparing meeting notes, action logs and service updates. **Deposits reporting and management information** - Maintain accurate deposit trackers, account-servicing records and activity logs. - Produce weekly or monthly reports on account activity, transaction volumes, service requests and outstanding items. - Support basic data analysis to identify trends, performance highlights and areas for improvement. - Highlight overdue actions, upcoming priorities and potential operational risks. - Help translate deposit activity and service performance into clear updates for team and management review. **Process, governance and controls support** - Coordinate documentation and approval requests in line with internal requirements. - Support checks on customer and account information to help ensure completeness and accuracy. - Maintain organised records and audit trails for account-servicing activities and deposit-related requests. - Follow applicable risk, compliance, anti-money laundering, data-handling and information-security requirements. - Support reconciliation, control-checking and exception-monitoring activities where applicable. - Escalate questions, control concerns or exceptions to the appropriate Deposits, Operations or control team. **Process improvement and team support** - Identify opportunities to improve deposit-servicing processes, reporting and stakeholder communication. - Support the documentation of procedures, recurring issues and lessons learned. - Participate in team meetings, training sessions and process-improvement initiatives. - Work collaboratively with colleagues across branches, operations, client service, product and control functions. - Demonstrate accountability, attention to detail and a commitment to delivering reliable customer service. **Requirements** - Candidate must be currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second class upper. - Fluent in English, with excellent communication, interpersonal and presentation skills. - Ability to analyse data and information and interpret findings for business decisions. - Strong attention to detail and the ability to follow structured processes accurately. - Resourceful, organised and able to manage multiple priorities. - Good planning, communication and problem-solving skills. - Ambitious, motivated and comfortable working in a fast-paced banking environment. - Energetic, enthusiastic and adaptable. - A collaborative team player with the potential to demonstrate leadership. - Computer literate and able to work independently. - An interest in deposits, retail banking, transaction processing or customer servicing is advantageous. **Key Learning Opportunities** - Practical understanding of how a Deposits team operates within a global bank. - Exposure to deposit products, account servicing and related operational processes. - Experience coordinating work across internal teams, customers, relationship managers and service partners. - Stronger business communication skills, including concise updates, professional correspondence and stakeholder engagement. - Hands-on experience in banking reports, data handling and basic performance analysis. - Greater awareness of customer due diligence, operational risk, controls and documentation standards. - Experience identifying exceptions, resolving service issues and escalating matters appropriately. - Confidence managing multiple priorities in a fast-paced, multi-stakeholder environment. - A foundation for future careers in deposits, retail banking, client servicing, branch banking, operations, product management or broader banking functions. ## Skills ### Required - English - data analysis - communication - interpersonal skills - presentation skills - problem-solving skills - planning skills ### Nice to have - deposits - retail banking - transaction processing - customer servicing --- Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612561957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)