# Customer Service Coordinator

**Company**: 3M
**Location**: Mexico City
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/MX-Mexico-City/Coordinador-de-Servicio-al-Cliente--Temporal--CDMX_R01173762?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-coordinator-7c6cbb33-992/

## Description

We are seeking a Customer Service Coordinator to join our team in Mexico City. As a Customer Service Coordinator, you will play a key role in processing customer requests, tracking requirements and complaints, and providing support to resolve issues and ensure customer satisfaction.

Responsibilities:

- Manage and track customer purchase orders from receipt to invoicing and shipping

- Communicate with customers to understand their requirements and communicate them to relevant areas

- Ensure compliance with customer requirements by coordinating with different operational areas

- Collaborate with Supply Chain, Marketing, Sales, and other teams to respond to customer inquiries

Impact:

- Provide excellent customer service and attention

- Input customer requirements into the order system

- Track deliveries of materials to customers

- Handle customer complaints and follow up on resolutions

- Coordinate with internal teams to deliver requested materials

Requirements:

- University degree (completed or in progress)

- At least 1 year of experience in customer management (preferred)

Preferred Skills:

- Experience with SAP, Salesforce, AS400, Amazon Connect

- Excellent Excel and Word skills

- Basic to intermediate English proficiency

- Strong communication and coordination skills

- Ability to manage teams and projects

- High organisational skills, discipline, teamwork, and integrity

Benefits: 3M offers programs to support your physical and financial well-being, including competitive salaries and benefits.

Location: This role requires a minimum of four days per week in the office, located in Santa Fe, CDMX.

Travel: Occasional travel may be required to visit clients or our corporate office in Mexico City.

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## Skills

### Required
- University degree
- Customer management experience

### Nice to have
- SAP
- Salesforce
- AS400
- Amazon Connect
- Excel
- Word
- English
- Communication skills
- Team management
- Project management

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/MX-Mexico-City/Coordinador-de-Servicio-al-Cliente--Temporal--CDMX_R01173762?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)