# Professional Services Consultant

**Company**: Gong
**Location**: San Francisco
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000- $145,000 USD
**Category**: Consulting
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gongio/jobs/4713724006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7c5c6ba2-1fe

## Description

Gong harnesses the power of AI to transform how revenue teams win.

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.

As a Professional Services Consultant at Gong, you will join a company built on innovative products, ambitious goals, and passionate people. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other.

The Consultant role is a hands-on, individual contributor position responsible for guiding Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.

**Responsibilities**

- Customer Delivery (75% Billable Utilization)

- Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.

- Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.

- Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.

- Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.

- Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.

- Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.

- Operational Excellence & Expertise (25% Internal Focus)

- Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools).

- Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.

- Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.

**Qualifications**

- 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.

- Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).

- Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).

- Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).

- Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.

- Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.

**Perks & Benefits**

- Medical, dental, and vision plans

- Wellbeing Fund - flexible wellness stipend

- Mental Health benefits with covered therapy and coaching

- 401(k) program

- Education & learning stipend

- Flexible vacation time

- Paid parental leave

- Company-wide recharge days each quarter

- Work from home stipend

## Skills

### Required
- SaaS implementations
- CRM platforms
- revenue operations
- business processes
- solution design
- configuration
- troubleshooting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4713724006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)