# Collections Associate

**Company**: S&P Global
**Location**: Noida, Uttarpradesh
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Noida-Uttarpradesh/Specialist--Collection_332402-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7c5339ce-e6d

## Description

The Collections Associate will focus on the execution and accurate reporting of collections activities.

**Core Collections & Account Execution**

- Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.

- Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.

- Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.

- Develop a working understanding of the different billing systems, specifically Salesforce CPQ, High Radius.

- Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.

- Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.

**What We're Looking For: Basic Required Experience:**

- Graduate with 5+ years of relevant experience in an OTC Collections process with a global organization. Financial Services experience will be preferred.

- Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations.

- Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.

- Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills are a must.

- Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances.

- Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce CPQ environment for collection functionalities.

**Benefits:**

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.

## Skills

### Required
- Microsoft Excel
- SAP
- High Radius
- Salesforce CPQ
- Stakeholder Management
- Customer Management
- Communication
- Analytical skills

### Nice to have
- Financial Services experience

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Noida-Uttarpradesh/Specialist--Collection_332402-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)