# Help Desk Technician

**Company**: GDIT
**Location**: Colorado Springs, CO
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $26.83 - $33.18
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CO-Colorado-Springs---8610-Explorer-Dr-COC036/Help-Desk-Tech---DAYS---TS-SCI-with-Polygraph_RQ229166-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7c4fc4ba-b10

## Description

Help Desk Technician DAYS

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Help Desk Technician you will:

- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software

- Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

- Diagnose, identify, isolate, and analyze problems utilizing historical database records

- Route calls to product line specialists, application, or system support specialists as needed

- Maintain and update records and tracking databases, alerting management to recurring problems and patterns of problems

To succeed in this role, you will need:

- Technical training, certification(s), or degree

- Security+ CE certification

- PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)

- TS/SCI with Polygraph clearance

- US Citizenship

GDIT offers:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Paid vacation and holidays

The likely hourly rate for this position is between $26.83 - $33.18.

## Skills

### Required
- Customer Service
- Help Desk Support
- Troubleshooting
- Security+
- PWS 9.1
- ITIL
- A+
- HDI-CSR
- MS 365

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CO-Colorado-Springs---8610-Explorer-Dr-COC036/Help-Desk-Tech---DAYS---TS-SCI-with-Polygraph_RQ229166-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)