# People Operations Specialist

**Company**: Twilio
**Location**: Remote - Colombia
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7856700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7c176ecf-8b9

## Description

Join the team as Twilio's next People Operations Specialist.

The People Operations team is the backbone of Twilio's core HR functions, with responsibility for running the day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers.

As a People Operations Specialist, you will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organisation.

Responsibilities:

- Leverage the HRIS system to perform transactions, support employees, and internal stakeholders

- Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas.

- Provide administration, communication, and processing in support of core HR processes.

- Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity.

- Provide mentorship and assistance for employees and managers on core HR policies and processes.

- Maintain confidentiality of core HR data and projects.

- Participate in system testing and support for HR Operations related program rollouts, new systems and processes.

- Document, maintain and communicate core HR processes to users and partners.

Qualifications:

- Demonstrate effective multitasking, interpersonal, collaboration and communication skills.

- Ability to prioritise multiple stakeholders, projects, and tasks.

- Brings curiosity, and desire to find opportunities for improvement.

- Keen to continue learning and developing their skills, having a growth mentality.

- Proactive and communicative, prioritising employee and customer communications and service.

- Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal)

- Minimum 3 years experience running HR processes in AMERICAS involving the coordination of operational and project tasks, and direct customer/employee queries.

- Excellent verbal and written communications skills in English, Spanish and Portuguese.

Desired:

- Prior experience running HR processes for Canada and US.

- Experience working with Workday HCM.

- Experince building dashboards and reports in Tableau.

- Strong analytical skills, with the ability to interpret data and generate insights to support decision making.

## Skills

### Required
- HRIS
- Workday
- Greenhouse
- ServiceNow
- Communication
- Project management
- Data analysis
- English
- Spanish
- Portuguese

### Nice to have
- Tableau
- Analytical skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7856700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)