# Real-Time Market Data Operations Specialist

**Company**: Morgan Stanley
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://ms.wd5.myworkdayjobs.com/en-US/External/job/Hong-Kong-Hong-Kong/Associate--Software-Production-Management---Reliability-Engineering_PT-JR039968-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7bf61377-c40

## Description

The Real-Time Market Data (RTMD) team is responsible for operating and supporting the firm's mission-critical market data infrastructure that powers electronic trading, risk management, and front-office applications globally.

This position primarily supports North American trading and 24-hour market data platforms, while providing secondary support for Asia-Pacific exchanges and market data services.

The successful candidate will be responsible for proactively monitoring real-time market data systems, managing production incidents, supporting business users, and driving operational excellence through AI-enabled workflows and automation.

**Key Responsibilities:**

- Perform proactive real-time monitoring of mission-critical market data systems supporting global electronic trading.

- Detect potential issues before they become production incidents and take preventative actions to minimize business impact.

- Act as the primary operational interface for Trading, Technology, Infrastructure teams, and external vendors.

- Investigate, troubleshoot, and resolve production issues independently with minimal escalation to Engineering teams.

- Provide technical support for real-time market data services, applications, and distribution platforms.

- Manage production incidents from identification through resolution and post-incident review.

- Leverage AI tools and technologies to improve troubleshooting, operational efficiency, documentation, knowledge management, and incident response.

- Identify automation opportunities and drive operational improvement initiatives.

- Support exchange initiatives, market structure changes, weekend testing, production deployments, and disaster recovery exercises.

- Develop and maintain operational procedures, runbooks, monitoring standards, and knowledge repositories.

- Continuously improve platform reliability, operational controls, and service quality.

**Skills Required:**

- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.

- 3+ years of experience in Production Management, Application Support, Technical Operations, Site Reliability Engineering (SRE), or related disciplines.

- Strong experience supporting mission-critical production environments.

- Demonstrated experience utilizing AI tools, AI-assisted workflows, Generative AI platforms, or operational automation solutions to improve productivity and operational effectiveness.

- Strong knowledge of Unix/Linux operating systems and troubleshooting.

- Good understanding of networking fundamentals: TCP/IP, UDP, Multicast.

- Network diagnostics and troubleshooting.

- Experience supporting end-users and managing production incidents in a time-sensitive environment.

- Excellent verbal and written communication skills.

- Strong analytical skills with a proactive and ownership-driven mindset.

- Ability to effectively manage multiple priorities in a fast-paced trading environment.

**Benefits:**

At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

## Skills

### Required
- Computer Science
- Engineering
- Information Technology
- Unix/Linux
- Networking
- AI tools
- Troubleshooting
- Communication
- Analytical skills

### Nice to have
- Perl
- Python
- Market data systems
- Exchange connectivity
- Electronic trading platforms
- Monitoring and observability platforms
- AI-powered operational tools

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Source: [Apply at ms.wd5.myworkdayjobs.com](https://ms.wd5.myworkdayjobs.com/en-US/External/job/Hong-Kong-Hong-Kong/Associate--Software-Production-Management---Reliability-Engineering_PT-JR039968-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)