# Manager, IT Asset & Configuration Management Lead

**Company**: Pfizer
**Location**: Thessaloniki, Chortiatis
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/Greece-Thessaloniki-Chortiatis/XMLNAME---Manager--IT-Asset---Configuration-Management-Lead-_4965915?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7bf20a31-9fa

## Description

As part of the Service Management Solutions team, the Manager, IT Asset & Configuration Management Lead is responsible for the strategy and operational execution of Pfizer Digital's Hardware Asset Management (HAM), IT Asset Management (ITAM), and Configuration Management processes.

Key responsibilities include:

- Owning end-to-end delivery of IT Asset Management (ITAM) and Configuration Management processes for Pfizer Digital

- Acting as Product Manager for Hardware Asset Management (HAM) on ServiceNow

- Running CMDB/HAM data remediation and enrichment to ensure Completeness, Correctness, and Compliance

- Managing hardware model normalization and CI data standards across the ServiceNow CMDB

- Onboarding and governing new Configuration Items (CIs) from business areas outside Digital

- Leading UAT planning and execution for ITAM, Configuration, and HAM within major ServiceNow platform releases

- Serving as the enterprise point of contact for ITAM/Configuration/HAM implementation questions across Pfizer

- Owning the knowledge base and enablement materials for ITAM/Config/HAM

Basic qualifications:

- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field

- 4+ years of relevant IT experience, including direct process-ownership experience in IT Asset Management and/or Configuration Management

- 2+ years' hands-on experience with ServiceNow ITAM/HAM administration, configuration, or product management

- Working knowledge of CMDB/CSDM design principles and asset/configuration data-quality practices

- Demonstrated experience leading or contributing to UAT and release-readiness activities for enterprise platform rollouts

- Strong written and verbal communication skills

- Demonstrated ability to deliver through cross-functional teams without formal authority over them

- Ability to build, read, and interpret ServiceNow dashboards and reports

- Demonstrated ability to work in an agile work environment

Preferred qualifications:

- ServiceNow Certified System Administrator (CSA), or a Certified Implementation Specialist (CIS) credential in ITAM/HAM

- Lean Six Sigma Green Belt (or higher) or an equivalent process-improvement credential

- ITIL 4 Foundation certification (or equivalent ITSM framework knowledge)

- Agile/Scrum credentials (CSM, CSPO, or PSM)

- Exposure to Software Asset Management (SAM) concepts or tooling

- Experience operating in a regulated / GxP environment

- Prior experience coordinating delivery-partner or contractor resources

## Skills

### Required
- ServiceNow ITAM/HAM
- CMDB/CSDM design principles
- asset/configuration data-quality practices
- UAT and release-readiness activities
- agile work environment

### Nice to have
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) credential in ITAM/HAM
- Lean Six Sigma Green Belt
- ITIL 4 Foundation certification
- Agile/Scrum credentials

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/Greece-Thessaloniki-Chortiatis/XMLNAME---Manager--IT-Asset---Configuration-Management-Lead-_4965915?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)