# IT Support Specialist

**Company**: BlackRock
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: USD$110,000.00 - USD$140,000.00
**Category**: IT
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/New-York-NY/Technical-Support--Associate---New-York--NY_R260123-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7bd844fa-bd4

## Description

The IT Support Specialist provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software.

Responsibilities:

- Respond to user inquiries, email, or phone-generated support calls

- Escalate high-impact problems while maintaining responsibility

- Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS

- Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment

- Understand and support in-house applications

- Provide tech solutions and guidance to users at all levels

- Build and install hardware in accordance with the lifecycle program

- Manage inventory and assets

- Assist with any other IT support elements when required

- Assist with project delivery tasks as needed

- Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users

- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software

- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service

- Participate in disaster recovery planning and testing

- Write technical support documentation and share knowledge with the team

- Occasional travel may be required, including travel support and high-risk travel

- Must be comfortable with being on call and providing weekend support

Requirements:

- Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware

- Experience with Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector

- Experience with event support and sophisticated home networks

- Experience with proactive support, including tools such as Splunk and Control Up

- Experience with supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers

- Experience with satellite communications, Star Link, and burner devices

Benefits:

- Salary range: USD$110,000.00 - USD$140,000.00

- Annual discretionary bonus

- Healthcare

- Leave benefits

- Retirement benefits

- Tuition reimbursement

- Comprehensive healthcare

- Support for working parents

- Flexible Time Off (FTO)

## Skills

### Required
- Active Directory
- Mobile Device Management
- SCCM
- macOS
- Office 365
- Windows 10/11
- Jabber
- Cisco AnyConnect
- Citrix Gateway
- VPN
- Dell/Mac/Apple hardware

### Nice to have
- Executive IT Support
- event support
- proactive support
- data privacy program
- satellite communications

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/New-York-NY/Technical-Support--Associate---New-York--NY_R260123-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)