# Technical Support Delivery Intern

**Company**: Workday
**Location**: Heredia, Costa Rica
**Work arrangement**: onsite
**Experience**: entry
**Job type**: internship
**Category**: IT
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Costa-Rica/Technical-Support-Delivery-Intern_JR-0110629-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7bd03cfb-b5c

## Description

We are seeking motivated and enthusiastic Interns to join our team as Technical Support Delivery Interns. As a Technical Support Delivery Intern, you will provide technical support to customers and consultants on complex products and applications.

Responsibilities:

- Troubleshoot and resolve complex technical/functional issues related to our products & services.

- Understand Cloud-based (SaaS) web application products.

- Maintain a high level of customer satisfaction by providing timely and accurate solutions.

- Document customer interactions, issues, and resolutions in CRM solutions like Salesforce, JIRA, etc.

- Participate in training sessions to enhance technical knowledge and customer experience skills.

- Maintain knowledge of new functionality and compliance changes.

- Contribute to our Knowledge-Centered Service (KCS) by creating Knowledge articles.

- Collaborate with multiple partners across a diverse organization.

Basic Qualifications:

- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related field, with an anticipated graduation date of June/July 2027.

- Must be able to commit to the full duration of the 23-week internship (Start Date: Feb 8, 2027) in Heredia, Costa Rica.

- Must be able to work Shift 1 (8am - 5pm).

- Bilingual in Spanish and English.

- Strong interest in technology and willingness to learn new applications.

- Excellent problem-solving skills and the ability to think critically.

- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

- Basic understanding of computer systems, mobile devices, and other tech products.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Flexibility to work in shifts or On-call per business requirements.

- Team player with a positive attitude and strong work ethic.

## Skills

### Required
- Cloud-based SaaS web application products
- CRM solutions like Salesforce
- JIRA
- problem-solving
- critical thinking
- communication
- interpersonal skills
- Spanish
- English

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Costa-Rica/Technical-Support-Delivery-Intern_JR-0110629-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)