# Réceptionniste tournant

**Company**: Accor
**Location**: Saint-Gervais-les-Bains, Auvergne-Rhône-Alpes
**Job type**: contract
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000145512004-receptionniste-tournant?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7bcb34b4-09f

## Description

We are seeking a Rotating Receptionist to join our team at Le Saint-Gervais Hotel & Spa – Handwritten Collection in Saint-Gervais-les-Bains. As a key player in the business tourism industry in the mountains, our 4-star hotel offers a range of services including accommodation, dining, and wellness.

Responsibilities:

- Provide a warm, personalized, and professional welcome to all guests, adhering to Accor standards.

- Ensure night services and guarantee the safety, comfort, and tranquility of guests during their stay.

- Perform daily closing operations and night audits, as well as necessary checks for the smooth functioning of the establishment.

- Work evening shifts, organize and follow up on guest arrivals and departures.

- Welcome and accompany groups, coordinating arrivals and personalizing their experience.

- Manage the telephone switchboard and respond effectively to requests, reservations, and guest information.

- Make reservations for the spa, restaurant, and other hotel services.

- Follow up on guest requests and transmit necessary information to different services.

- Actively contribute to customer loyalty by creating memorable experiences.

- Handle complaints or delicate situations with tact, diplomacy, and professionalism.

- Use Opera Cloud and Accor tools daily to ensure administrative and operational management.

- Maintain the reception area and common spaces during evening and night services.

- Collaborate closely with different hotel services to ensure smooth and harmonious service.

- Ensure service continuity between evening, night, and morning teams through rigorous handovers.

Organisation:

- 39 hours per week

- 2 consecutive days off

- Rotating schedule with 3 night shifts and 2 evening shifts per week

- Work on weekends and public holidays according to the schedule

Profile:

- Minimum 2 years of experience in hotel reception, ideally with night reception experience.

- Experience in night audit would be appreciated.

- Excellent mastery of customer welcome and personalized service.

- Neat appearance, attention to detail, and professional expectations.

- Very good interpersonal skills, excellent communication, and service attitude.

- Ability to work independently, especially on night shifts.

- Ability to work in a team in a dynamic environment.

- Flexibility, versatility, and adaptability.

- Autonomy, rigor, and sense of responsibility.

- Mastery of computer tools and Microsoft Office.

- Knowledge of Opera Cloud is appreciated.

- Fluency in English is essential due to our international clientele.

- Experience within the Accor group would be a significant asset.

What we offer:

- Contract

- 39 hours per week

- 2 consecutive days off

- Organization of the schedule: 3 nights + 2 evening shifts per week

- 1 meal offered per working day

- A professional and human work atmosphere

- Real prospects for advancement within the Accor group

- Discounts in our partner establishments

- Bonus on challenge

- Company mutual insurance

## Skills

### Required
- Opera Cloud
- Microsoft Office
- English

### Nice to have
- night audit
- Accor experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000145512004-receptionniste-tournant?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)