# Manager International Client Services

**Company**: Capital One
**Location**: London, Eng
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/London-Eng/Manager-International-Client-Services_R1005340?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-international-client-services-7bacdd25-27e/

## Description

We are seeking a Manager International Client Services to lead the operational delivery of our acceptance strategy across the United Kingdom. The successful candidate will be responsible for managing a team of operational professionals, setting clear goals, and building deep technical and operational capability within the team.

Key responsibilities include:

- Managing, mentoring, and developing a team of operational professionals

- Setting clear goals, managing performance and capacity, and building deep technical and operational capability within the team

- Preparing the team to scale up volumes by driving process standardization and implementing consistent performance practices

- Driving the operational delivery of the Technical Quality of Acceptance strategy

- Leveraging strong technical understanding to supervise the end-to-end diagnosis and remediation of acceptance breakages

- Partnering closely with cross-functional peers to view the bigger picture and coordinate specialist resources

- Leading complex regional initiatives to strengthen technical acceptance resilience and improve monitoring and detection

- Building strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams

- Representing the UK Technical Quality of Acceptance function in governance forums and launch-readiness reviews

The ideal candidate will have:

- People leadership experience, including direct management and talent development

- Experience within the financial services or payments industry, especially within the merchant to acquirer domain

- Strong executive presence and communication skills

- Ability to promote a risk-aware culture and ensure efficient and effective risk and compliance management practices

- Self-starter, creative solution-oriented mindset with solid teamwork skills

In terms of benefits, we offer:

- Competitive pension and performance-based bonus schemes

- 25 days of annual leave, increasing with tenure

- Access to premium care through our private medical insurance

- Enhanced parental leave

- Up to £5,000 in funding for external qualifications

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## Skills

### Required
- payment flows
- technical acceptance failure modes
- investigation methods
- escalation and remediation practices
- Salesforce

### Nice to have
- people leadership
- financial services
- payments industry
- merchant to acquirer domain
- risk management

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/London-Eng/Manager-International-Client-Services_R1005340?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)