# Technical Support Engineer (EMEA)

**Company**: Stripe
**Location**: London
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7737248?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b99241a-3ed

## Description

## Job Overview

As a Technical Support Engineer (EMEA) at Stripe, you will provide world-class customer service as part of the technical support engineering team. You will work closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as customers' developers.

## Responsibilities

- Provide technical guidance to customers' developers on best practices for integrating with APIs and utilizing functionality.

- Troubleshoot issues that arise from customers and diagnose blockers. Escalate issues with customer context to the engineering team.

- Develop internal tools to automate customer workflows that are currently unavailable in the product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.

- Design and assist in implementing a comprehensive knowledge base to assist customers with using the product.

## Requirements

- 2+ years of work experience in a B2B customer-facing technical support organization or in engineering.

- Experience working closely with engineering teams and providing technical feedback on customer issues.

- Ability to debug and triage bugs and escalations from customers.

- Can communicate technical capabilities of the product to customers.

- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.

- Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly.

- A mindset of customer empathy and ability to solve challenging problems.

## Preferred Qualifications

- Experience as an early or founding member of a support team, including building processes from scratch.

- Startup experience and familiarity with scaling a support team.

- Programming experience in one or more of Typescript, Python, or Ruby.

- Experience working on modern enterprise software which is business critical.

- Experience creating knowledge base articles and internal documentation.

- Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar.

## Skills

### Required
- technical support
- engineering
- customer service
- API integration
- SQL
- scripting
- troubleshooting
- communication

### Nice to have
- Typescript
- Python
- Ruby
- ticketing systems
- knowledge base creation

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7737248?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)