# Support Vendor Manager, APAC

**Company**: OpenAI
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/d4fed8a0-cf2a-49b1-b216-80d710827e16?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b858edf-3d9

## Description

The Support team at OpenAI ensures that customers have an exceptional experience with their products. As a Support Vendor Manager, you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships.

Responsibilities:

- End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs.

- Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines.

- Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regressions, and continuity risks.

- Commercial and operational governance: Partner on contract levers, staffing commitments, service scope changes, and operational cadences.

- Operational reporting and executive narratives: Produce clear, decision-ready reporting on vendor health, capacity risk, and scaling constraints.

Requirements:

- 5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment.

- Proven ability to run vendor governance: QBRs, SLA/KPI design, escalation paths, remediation plans, and cross-functional stakeholder management.

- Awareness of and some experience with workforce planning approaches.

- Strong analytical and operational rigor.

- Familiarity with support tooling and operational systems.

- Strong communication skills and executive presence.

## Skills

### Required
- vendor management
- performance management
- escalation management
- governance
- operational reporting
- analytical skills
- communication skills

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/d4fed8a0-cf2a-49b1-b216-80d710827e16?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)