# Head of Tech Support EMEA

**Company**: Adyen
**Location**: Amsterdam
**Work arrangement**: onsite
**Experience**: executive
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8138721?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b8221d6-62d

## Description

Adyen is seeking a strategic and experienced support leader to serve as our next Head of Support, EMEA.

This individual will lead a 90+ person team, overseeing all technical support activities in this key region for our business.

You will play a pivotal role in evolving the support function,from a strong operational foundation to a more strategic, mature, and scalable model that reflects Adyen’s global ambitions.

Responsibilities:

- Lead a high-performing technical and operational support team across EMEA with direct reports who are managers of managers.

- Define and execute the regional support strategy and contribute to the overall strategy and success of the EMEA regions.

- Represent support in critical customer conversations and QBRs.

- Identify opportunities to improve processes, metrics, and ways of working.

- Partner closely with and influence Commercial, Product and Operations teams to ensure alignment on regional needs, feature readiness, and performance expectations.

Requirements:

- 15+ years of experience in enterprise-level customer support, with a track record of managing and scaling regional or global support organizations (50+ FTE).

- Experience leading B2B frontline, tiered, and technical support functions in complex environments; ideally in fast-growth or scale-up stages.

- Deep familiarity with ticketing systems such as Salesforce Service Cloud and significant work history in successful customer-facing and agent-facing generative AI and impactful automation.

- A strategic thinker who can translate customer feedback and performance data into long-term plans.

- A collaborative, low-ego leader who builds strong relationships across functions and regions.

- Curious and adaptive,you listen first, understand context, and approach change with both empathy and conviction.

Benefits: No specific benefits mentioned.

## Skills

### Required
- Salesforce Service Cloud
- technical support
- customer support
- leadership
- strategic thinking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8138721?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)