# Senior Manager, Product Management - Workforce Management Tools

**Company**: Capital One
**Location**: McLean, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $182,500 - $208,300 (Chicago, IL), $200,700 - $229,100 (McLean, VA), $219,000 - $249,900 (New York, NY), $182,500 - $208,300 (Richmond, VA)
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Senior-Manager--Product-Management---Workforce-Management-Tools_R999456-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b539216-213

## Description

Product Management at Capital One involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

As Sr. Manager, Product Management - Workforce Management Tools, you will own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations.

**Key Responsibilities:**

- Set a clear vision for the platform so the team builds toward long-term goals rather than just reacting to incoming requests.

- Coach and mentor a team of Product Managers, driving high standards and focusing on measurable outcomes rather than just output.

- Own the core scheduling and planning tools, directly influencing agent experience, customer satisfaction, and operational efficiency.

- Translate Capital One’s technical and security needs for external vendors, while helping internal stakeholders plan around vendor roadmaps.

- Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.

- Balance immediate leadership demands with long-term platform health and technical dependencies.

- Work across Enterprise Data and Tech teams to ensure our workforce data is integrated and scalable across the company.

- Translate complex platform constraints into clear business terms for senior leaders, and convert business goals into actionable technical plans.

**Capital One Product Framework:**

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions.

- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.

- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.

- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.

- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.

**Basic Qualifications:**

- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.

- OR

- Bachelor's degree in any field and at least 4 years of Product Management experience.

**Preferred Qualifications:**

- Experience translating business strategy and analysis into consumer facing digital products.

**Salary Information:**

The minimum and maximum full-time annual salaries for this role are listed below, by location:

- Chicago, IL: $182,500 - $208,300

- McLean, VA: $200,700 - $229,100

- New York, NY: $219,000 - $249,900

- Richmond, VA: $182,500 - $208,300

**Benefits:**

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Product Management
- Technical Collaboration
- Vendor Management
- Data Analysis
- Problem Solving

### Nice to have
- Experience translating business strategy and analysis into consumer facing digital products

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Senior-Manager--Product-Management---Workforce-Management-Tools_R999456-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)