# Contract Support Manager

**Company**: Biffa
**Location**: Lincoln
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Waste Management
**Wikidata**: https://www.wikidata.org/wiki/Q4904749

**Apply**: https://apply.workable.com/j/5C9A321AC6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b517414-7d6

## Description

The Contract Support Manager will act as the contract's business analyst and performance assurance lead, ensuring data integrity, managing performance reporting frameworks, and supporting compliance activities. They will work closely with operational managers, central support functions, and clients to provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.

Key responsibilities include:

- Ensuring operational data is complete, accurate, timely, and auditable across all relevant systems.

- Acting as the contract lead for data integrity, working collaboratively with operational teams and central support functions.

- Implementing controls and validation processes to prevent reporting errors and data inconsistencies.

- Maintaining and developing the contract's performance reporting framework.

- Producing regular performance reports, dashboards, and management information packs.

- Analysing operational performance data and providing insightful commentary, recommendations, and root cause analysis.

- Monitoring contractual KPIs, SLAs, and internal targets, identifying risks and opportunities for improvement.

- Supporting the development and monitoring of continuous improvement action plans.

- Ensuring contract governance requirements, procedures, and controls are consistently applied.

- Monitoring compliance with key operational processes, including service delivery, performance management, incident reporting, and change control.

- Conducting depot audits covering operational, health and safety, and transport processes.

- Supporting environmental compliance requirements, including Duty of Care documentation and permitted site obligations.

- Coordinating and supporting external audits, including NQA and other accreditation requirements.

- Ensuring mandatory compliance documentation, training records, and risk assessments remain current and compliant.

## Skills

### Required
- data integrity
- performance reporting
- compliance
- project management
- health and safety
- environmental compliance

---

Source: [Apply at apply.workable.com](https://apply.workable.com/j/5C9A321AC6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)