# Product Operations Engineer **Company**: Anduril Industries **Location**: Irvine, California **Experience**: senior **Job type**: full-time **Salary**: $101,000-$135,000 USD **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5268267007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7b4c643d-541 ## Description Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. As a Product Operations Engineer supporting Air Defense and Counter Intrusion, you will be the architect behind how we observe, maintain, and evolve the deployed Sentry fleet. ## Responsibilities - Build and hold deep technical understanding of the Sentry system, hardware and software, and serve as the product operations SME for Sentry across both business lines, helping technical and non-technical stakeholders understand each other. - Partner with product engineering to design, deploy, and continuously improve the system that drives root cause corrective action (RCCA) cycles on fielded Sentry towers, from failure capture through corrective action deployment. - Turn fleet failure data, field feedback, and reliability trends into actionable product improvement signal for engineering, directly informing the design of next generation Sentry hardware and software. - Apply and mature failure reporting, analysis, and corrective action (FRACAS) practice for Sentry, establishing how failures are classified, tracked, and closed so reliability improvement is measurable rather than anecdotal. - Develop and deploy uptime reporting that measures and facilitates capability availability for customers, translating raw telemetry into fleet health metrics that program, product, and leadership stakeholders act on. - Proactively build and improve the observability tooling behind that reporting in partnership with hardware and software engineering, so coverage keeps pace with new Sentry variants and new site deployments. - Own, democratize, and continuously improve the Sentry knowledge base for field operations functions, so operational knowledge is codified, accurate, and usable by any level of on call support. - Expand the self service resources, runbooks, SOPs, and troubleshooting guides that field and deployment teams rely on, so more is resolved at the point of need and the escalations that do arrive are better characterized. - Lead iterative design cycles spanning product operations, engineering, and deployment functions, building agreement on what to change next and carrying it through to implementation. ## Requirements - 5+ years of experience in product operations, technical support, site reliability, or a comparable technical operations role supporting deployed hardware and software systems, with demonstrated progression in scope and ownership - Bachelor's degree in engineering, computer science, or another relevant technical field, or equivalent hands-on technical experience (military, industrial, or field support) - Technical depth in robotics, mechatronics, or complex electromechanical systems, including the ability to reason across hardware, software, and networking boundaries - Demonstrated experience driving root cause corrective action (RCCA) to closure on complex systems, including how failures are captured, classified, and verified as resolved - Experience leading iterative design or improvement cycles across multiple engineering and operations teams, carrying a change from problem statement through implementation - Proficiency developing monitoring queries, dashboards, and alerting configurations using observability platforms such as Datadog, Grafana, or similar tooling - Experience validating and verifying software changes on distributed or fielded systems, including rollout, verification, and rollback considerations - Scripting and automation skills (e.g., Python, Bash) with a track record of building tooling that improves operational efficiency, plus fluency with development and issue tracking tooling such as Git and Jira - Demonstrated ability to author clear, thorough technical documentation including runbooks, SOPs, and troubleshooting guides for both technical and non-technical audiences - Ability to coordinate technical and non-technical efforts across product, engineering, deployment, and sustainment functions, including across more than one program or customer at a time - Proven ability to work independently, identify what needs to be built, and deliver it without close direction - Excellent written, visual, and verbal communication skills - Eligible to obtain and maintain an active U.S. Secret security clearance. ## Skills ### Required - robotics - mechatronics - complex electromechanical systems - RCCA - observability platforms - scripting - automation - technical documentation ### Nice to have - prior military or government agency exposure - reliability and quality methodologies - Linux system administration - autonomous sensor systems - counter-UAS systems - complex robotics systems --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5268267007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)