# Customer Service Team Member (Overnight Full Time)

**Company**: Starling
**Location**: Southampton, England
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £28,000
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/bXZ8yecRsxKC8W9AqQCnF3/hybrid-customer-service-team-member-(overnight-full-time)-in-southampton-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b4647b1-deb

## Description

As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex, and providing exceptional customer service via phone, email, live chat, and social media.

The starting salary for this role is £28,000. The shifts, training, and hybrid working arrangements include overnight shifts, 37.5 hours a week, with 5 weeks of training in the office, followed by 1 shift per fortnight in the office and the rest from home.

Responsibilities:

- Provide exceptional customer service

- Show ownership and accountability for offering solutions

- Maintain high standards and strive to improve service

- Respond to customer complaints and escalate issues

- Support continuous improvement and process enhancements

Requirements:

- Excellent written and verbal communication skills

- Ability to work in a fast-changing environment

- Resilience and ability to handle difficult interactions

- Basic IT skills to navigate laptops and systems

- No prior experience in a contact centre environment required

Benefits:

- Competitive salary and comprehensive benefits package

- Company-enhanced salary sacrifice pension scheme

- Private Medical Insurance with Vitality

- 25 days holiday plus take your public holiday allowance

- Extra day's holiday for your birthday

- Life Insurance at 4x your salary

- 16 hours of paid volunteering time a year

- Generous family-friendly policies

## Skills

### Required
- Excellent written and verbal communication skills
- Basic IT skills
- Resilience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/bXZ8yecRsxKC8W9AqQCnF3/hybrid-customer-service-team-member-(overnight-full-time)-in-southampton-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)