# Product Manager, Retail Experience

**Company**: Backcountry
**Location**: Cottonwood Heights, UT
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Retail

**Apply**: https://jobs.lever.co/cscgeneration-2/c8246eaa-0d2f-418e-aec2-dd3d98e1504c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b458c87-1b9

## Description

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

As Product Manager, Retail Experience, you will own the product roadmap for everything that bridges our physical stores and the digital experience. You will build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.

**Responsibilities:**

- Own the product roadmap for retail customer experience, spanning the in-store journey and the digital touchpoints that connect stores to Backcountry.com.

- Build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.

- Extend loyalty and customer recognition into the store so that membership, points, and order history work the same at the register as they do online.

- Partner with store operations and store teams to understand how stores actually run, then translate that into product requirements that hold up on a busy Saturday.

- Design the customer experience for store services such as rentals, fittings, and tuning , including how customers book, pay, and pick up.

- Define success metrics for retail initiatives, instrument them properly, and use data and experimentation to decide what to build next.

- Work with engineering on the systems behind the experience , point of sale, inventory, order management, and customer data , and make smart calls about what to integrate versus what to rebuild.

- Create repeatable playbooks and requirements so that bringing a new store or group of stores onto the experience is a known process rather than a one-off project.

- Partner across engineering, design, merchandising, marketing, analytics, and operations to turn business goals into shipped product.

**Requirements:**

- 3–5+ years of product management experience.

- Experience owning retail, omnichannel, or in-store customer experience, or closely adjacent commerce products.

- Working understanding of retail systems such as point of sale, inventory and order management, and customer data platforms.

- Demonstrated impact on conversion, revenue, or operational efficiency with measurable results.

- Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.

- Ability to ship iteratively and keep momentum through rapid release cycles.

- Excellent communication skills and the ability to influence cross-functional stakeholders, including store leadership and field teams.

- Willingness to travel to stores regularly and to work onsite three days per week in Utah.

**Benefits:**

- Paid time off policies

- 401(k) match

- Medical/dental/vision and a variety of supplemental policies

- Employee discounts across our portfolio of brands

## Skills

### Required
- product management
- retail
- omnichannel
- in-store customer experience
- point of sale
- inventory management
- order management
- customer data platforms
- GA4
- Looker
- SQL

### Nice to have
- AI tools
- rental
- service
- appointment-based retail models
- outdoor
- specialty
- hardgoods retail

---

Source: [Apply at jobs.lever.co](https://jobs.lever.co/cscgeneration-2/c8246eaa-0d2f-418e-aec2-dd3d98e1504c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)