# Director, LATAM Carrier Relations

**Company**: Twilio
**Location**: Remote - Brazil; Remote - Colombia
**Work arrangement**: remote
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8175075?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b314448-60c

## Description

Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America.

This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers.

Working closely with cross-functional partners,such as Sales, Product, Commercial Legal, Regulatory,you will align market demand with local carrier capabilities to power Twilio’s growth in the region.

The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.

Responsibilities:

- Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.

- Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.

- Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.

- Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.

- Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.

- Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.

Qualifications:

- Required:

- Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.

- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.

- Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.

- Strong negotiation, influence, and communication skills in complex multi-country environments.

- Data-driven, analytical approach to decision-making and route optimization.

- Fluency in Spanish, English and Portuguese.

- Desired:

- Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).

- Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).

Location: This role will be remote, and based in Colombia or Brazil.

Travel: Approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

## Skills

### Required
- telecommunications
- LATAM regulatory environments
- team management
- sales alignment
- carrier relations
- regulatory compliance
- data analysis

### Nice to have
- Bachelor's degree in Telecommunications
- Master's degree
- core communication protocols and standards

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8175075?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)