# Enterprise Customer Success Manager

**Company**: Harvey
**Location**: Dallas, Texas
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $160K - $185K
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/2aaa1dab-b27a-4f4d-b4ac-ca8886d37411?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7b2f5bff-8de

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms.

**Responsibilities**

- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.

- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.

- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.

- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.

- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.

- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.

- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

**Requirements**

- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.

- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.

- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.

- Team players described as committed, collaborative and proactive with a team-first mentality.

**Compensation**

- Salary: $160K - $185K

- OTE: $180,000 - $200,000 USD (80/20 depending on location)

## Skills

### Required
- Strategic Planning
- Client Relationship Management
- Success Metrics Management
- Analytical Skills
- Communication Skills

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/2aaa1dab-b27a-4f4d-b4ac-ca8886d37411?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)