# Customer Success Expert

**Company**: Salesforce
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Customer-Success-Manager---Tableau_JR347795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7aebfef4-d0e

## Description

We are seeking a highly skilled Customer Success Expert to join our team. As a Customer Success Expert, you will serve as the single point of customer accountability responsible for delivering exceptional customer experiences and driving business value through our Signature offerings.

**Your Impact**

- Serve as the primary point of contact for customers, responsible for delivering all Signature deliverables and ensuring customer satisfaction.

- Coordinate with cross-functional teams to ensure seamless delivery of customer solutions.

- Develop and maintain strong relationships with key stakeholders, including executive-level relationships within customer IT and business leadership.

- Drive adoption of Sales and Service Cloud features, track usage metrics, and provide insights to customers.

- Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.

**Strategic Advisory and Stakeholder Management**

- Drive adoption of Tableau features with business users and analysts, and track usage metrics.

- Develop and maintain strong relationships with key stakeholders, including executive-level relationships within customer IT and business leadership.

- Act as a trusted advisor to customers, providing guidance on best practices and solutions to business challenges.

**Technical Health, Adoption, and Risk Management**

- Drive adoption of Tableau features with business users and analysts, and track usage metrics.

- Conduct enablement sessions and share best practices on dashboard creation and performance, data exploration, and visualization design.

- Escalate complex data modeling or server configuration questions to technical resources.

**Minimum Requirements**

- Experienced business professional with 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.

- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

- Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.

**Cloud/Platform Requirements**

- 3+ years of experience supporting customers using Tableau, with a demonstrated understanding of how Tableau connects to Salesforce data.

- Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep.

- Understanding of data visualization best practices and dashboard design.

**Benefits**

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and dynamic work environment.

## Skills

### Required
- Tableau
- Salesforce
- Customer Success
- Consulting
- Communication

### Nice to have
- Tableau certifications
- Experience supporting enterprise Tableau deployments
- Understanding of data architecture and semantic layers

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Customer-Success-Manager---Tableau_JR347795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)