# Lead Business Analysis for Client App Enhancements **Company**: Sun Life **Experience**: senior **Job type**: full-time **Salary**: attractive salary **Category**: IT **Industry**: Finance **Apply**: https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Manager-I--Client-Digital_JR00128327?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7ae1587c-60f ## Description You will be encouraged, empowered, and challenged to be your best self at Sun Life. You will work with dynamic colleagues who are experts in their fields and eager to share their knowledge with you. As a Lead Business Analysis for Client App Enhancements, you will lead end-to-end business analysis of client app enhancements, servicing changes, regulatory requirements, and BAU improvements. Your responsibilities will include: - Defining the underlying problem and intended outcome; analyzing journeys, processes, systems, data, controls, and pain points; and translating agreed needs into delivery-ready requirements, user stories, process flows, business rules, data requirements, and acceptance criteria. - Maintaining traceability and challenging incomplete or solution-led requests. - Managing structured intake and assessment of requests from business, Operations, Product, Distribution, Client Experience, Risk, and Compliance. - Assessing client value, business value, operational impact, regulatory urgency, strategic alignment, expected outcomes, dependencies, and readiness. - Maintaining an end-to-end view across Life and Health, Wealth and Pensions, common-client, corporate-client, and advisor-supported journeys. - Identifying cross-journey and cross-platform impacts, preventing fragmented experiences or inconsistent business rules, and incorporating client, advisor, usability, and operational feedback into requirements and backlog recommendations. - Acting as the principal business contact through analysis, solution design, development, testing, implementation, and stabilization. - Coordinating business testing, acceptance, and sign-off. - Leading business change-impact assessment covering clients, advisors, frontline teams, Operations, processes, controls, communications, training, and support. - Confirming readiness evidence before release, monitoring early adoption, and coordinating reinforcement after implementation. - Analyzing production issues, recurring client or advisor enquiries, journey failures, and operational exceptions. - Clarifying impact, affected segments, workarounds, communication needs, and priority for permanent resolution. - Converting recurring issues into structured backlog items and supporting post-release validation and stabilization. - Reporting demand intake, backlog health, progress, readiness, dependencies, risks, decisions, and outcomes. - Using platform analytics, adoption, usage, Digital CSAT, qualitative feedback, service data, and incident trends to identify improvements and support prioritization. - Defining success measures, coordinating post-implementation reviews, and maintaining governance records. You will need to have: - Strong hands-on business analysis capability, including problem definition, requirements elicitation, stakeholder workshops, process and journey analysis, user stories, business rules, data requirements, acceptance criteria, and requirements traceability. - Ability to distinguish the underlying business or client need from a proposed solution and challenge requests constructively. - Experience managing demand intake and enhancement backlogs involving competing priorities and cross-functional dependencies. - Good understanding of digital-platform delivery across design, development, testing, release, stabilization, and continuous improvement. - Practical change management capability, including stakeholder and impact assessment, readiness planning, communications, and training requirements, adoption support, reinforcement, and transition into BAU. - Strong business-testing capability, including risk-based scenarios, defect assessment, regression coverage, sign-off, and post-release validation. - Ability to assess and communicate client impact, business value, operational impact, regulatory urgency, dependencies, and implementation risk. - Data and insight orientation across platform analytics, engagement funnels, Digital CSAT, client feedback, service data, and incident trends. - Strong stakeholder management, facilitation, negotiation, written communication, and documentation skills. - Knowledge of life insurance, retirement, pension, wealth, claims, policy servicing, digital payments, or client self-service journeys is preferred. - Awareness of privacy, information security, operational risk, conduct, and regulatory considerations for digital financial services. The ideal candidate will have: - A university degree or above in Business, Information Systems, Computer Science, Digital, Finance, Engineering, or a related discipline. - At least 6 years of relevant experience in business analysis, digital platform delivery, product management, process improvement, or technology-enabled change. - Strong hands-on experience leading business analysis for digital platforms, mobile apps, portals, servicing platforms, or other complex client-facing solutions. - Demonstrated experience in requirements elicitation, stakeholder workshops, user stories, acceptance criteria, and traceability. - Experience managing enhancement demand or product backlogs across multiple stakeholders. - Experience supporting delivery from problem definition through testing, implementation, and post-launch review. - Experience coordinating business acceptance testing, defect assessment, business sign-off, and implementation readiness. - Experience supporting digital change, including impact assessment, stakeholder engagement, communications, training, or user-support readiness, adoption tracking, and post-launch reinforcement. - Experience working with Technology, Operations, Product, Design, Data, Risk, Legal, or Compliance teams. - Experience in insurance, pension, retirement, wealth, banking, claims, or digital servicing is preferred. Regulated-industry experience is strongly preferred. - Relevant certification in business analysis, agile delivery, product management, or project management is an advantage but not mandatory. In return, Sun Life offers a competitive salary, 5-day workweek, MPF, group life and group medical insurance, and excellent career development opportunities. ## Skills ### Required - business analysis - digital platform delivery - requirements elicitation - stakeholder workshops - user stories - acceptance criteria - traceability - change management - business testing - risk-based scenarios - defect assessment - regression coverage - sign-off - post-release validation ### Nice to have - life insurance - retirement - pension - wealth - claims - policy servicing - digital payments - client self-service journeys - privacy - information security - operational risk - conduct - regulatory considerations --- Source: [Apply at sunlife.wd3.myworkdayjobs.com](https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Manager-I--Client-Digital_JR00128327?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)