# Field Engineer **Company**: Wayve **Location**: Tokyo, Japan **Work arrangement**: onsite **Job type**: full-time **Category**: Engineering **Industry**: Automotive **Apply**: https://jobs.ashbyhq.com/wayve/9612bd13-f0c5-4d51-9349-8ecfdeac0498?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7aa6ef62-8e4 ## Description We build the embodied intelligence that moves real vehicles safely, and the ecosystem a billion machines will run on in the future. Very few people in AI can say this. Every role here, whatever the team, plugs into that. The Field Engineer is a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to keep the fleet operational. They will play a critical role in rapid fault triage, ensuring a 5-minute response time while strictly adhering to safety protocols. Responsibilities: - Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime. - Follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows. - Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues effectively. - Respond rapidly to issues, meeting the 5-minute issue response to keep vehicles operational and our teams feeling adequately supported. - Maintain clear communication with the Field Engineering Lead, providing updates on ongoing repairs and ensuring smooth handovers across geographical locations. - Participate in on-call rotations, assisting with technical support and issue resolution across multiple regions as part of a 24/7 global support network. - Adhere to strict safety and compliance protocols, ensuring all fault triage, diagnosis, and repairs follow the correct procedures and approvals. - Contribute to continuous improvement efforts, identifying operational challenges and providing feedback to optimise field engineering support and efficiency. Requirements: - Hold a Japan Driver's License. - Speak both Japanese (N2 or above) and English (fluency is a must). - Strong technical expertise , a solid understanding of vehicle diagnostics, software and hardware fault triage, and repair processes. Experience in fleet operations, automotive systems, or ADAS technology is a plus. - Troubleshoot and resolve technical issues quickly, meeting strict SLAs (5-minute response time) to keep vehicles operational. - Communicate and collaborate well , capable of working closely with global teams, providing clear technical updates, and ensuring smooth handovers across locations. - Deep understanding of safety protocols, incident management, and adherence to operational procedures to ensure secure and effective repairs. - Adaptable and flexible, comfortable in a fast-paced, evolving environment, including on-call rotations and weekend coverage as needed. - Familiar with diagnostic tools, software monitoring platforms (e.g., Datadog, Mender), and ticketing systems like JIRA. Benefits: - Salaries benchmarked against the market annually - Meaningful equity, sharing in the ownership and long-term success of Wayve - Relocation support and visa sponsorship where applicable - Learning and development budgets with support for training, conferences, and growth - Comprehensive benefits including health insurance, dental, enhanced maternity and paternity leave, retirement or pension where applicable, access to therapists, wellbeing partnerships, team socials, and more ## Skills ### Required - vehicle diagnostics - software and hardware fault triage - repair processes - Japanese - English - ADAS technology ### Nice to have - Bachelor's degree in Automotive, Mechanical, Electrical/Electronic Engineering, Computer Science, Robotics - Knowledge of ADAS on-road testing - safe vehicle-operation procedures - high-voltage/EV certification --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/wayve/9612bd13-f0c5-4d51-9349-8ecfdeac0498?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)