# Field Technical Support

**Company**: HP, Inc.
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Illinois-United-States-of-America/Field-Technical-Support_3162491?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7aa59f6c-a3d

## Description

This role is for a Field Service Technician specializing in HP Indigo Digital Printing Presses. You will be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs.

You will work from your home base in the greater Illinois area, traveling to customer sites to ensure their digital printing solutions run flawlessly.

Responsibilities:

- Install & Configure: Set up HP Indigo Digital Printing presses, including hardware, software, and network components.

- Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.

- Customer Training: Educate customers on proper usage, color management, and best practices.

- Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.

- Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.

- Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Requirements:

- Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills, knowledge of digital printing press technology, and solid computer/networking skills.

- Education & Experience: High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence, typical candidate possesses 4-6 years in field service, technical support, or printing press repair.

- Excellent communication and problem-solving abilities, ability to work independently and under pressure.

- Valid driver's license and reliable transportation, ability to lift, bend, and stoop throughout the day.

- Specialized Skills: HP Indigo knowledge, printing industry knowledge, ability to integrate hardware/software solutions.

## Skills

### Required
- HP Indigo
- digital printing press technology
- mechanical
- electrical
- electronic troubleshooting
- computer/networking skills

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Illinois-United-States-of-America/Field-Technical-Support_3162491?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)