# Senior Customer Implementation Specialist

**Company**: Workstream
**Location**: Lehi, Utah
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $90,000 to $105,000
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/workstream/jobs/6240062004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7a5f749a-744

## Description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

We are seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence.

**Responsibilities:**

- Lead high-complexity implementations for large, multi-site customers with minimal oversight.

- Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.

- Serve as a product specialist across Workstream’s HR and Payroll tools,educating clients, identifying gaps, and recommending tailored configurations.

- Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.

- Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.

- Build and continuously improve scalable implementation processes, documentation, and templates.

- Deliver executive-level presentations and client onboarding plans for key enterprise accounts.

- Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.

- Influence team culture by modeling operational excellence, curiosity, and customer empathy.

**Requirements:**

- 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software.

- 5+ years in a customer-facing consulting, implementation, or technical onboarding role.

- Proven ability to manage multiple high-touch onboarding projects simultaneously.

- Strong cross-functional collaboration and communication skills,especially with Product and Engineering.

- Experience advising clients on process design, adoption strategy, and change management.

- Deep project management skills,you can build Gantt charts in your sleep.

- Comfort with tools like Salesforce and implementation/project management software.

- Ability to train and mentor junior implementation specialists.

**Nice to Have:**

- Payroll, compliance, or HRIS domain knowledge.

- Startup experience of 1 to 3 years (prior customer success experience even better).

**What We Offer:**

- A mission-driven and value-based company dedicated to empower deskless workers and local businesses.

- An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career.

- Competitive salary and equity.

- Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents.

- In office amenities and stocked kitchen.

- 401K Plan.

- Pre-tax commuter benefits.

- Flexible PTO.

**Salary Range:** The base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package.

## Skills

### Required
- SaaS implementations
- HRIS
- Payroll
- B2B software
- Project management
- Salesforce

### Nice to have
- compliance
- HRIS domain knowledge
- Startup experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/workstream/jobs/6240062004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)