# Product Operations Manager, Launched Effects **Company**: Anduril Industries **Location**: Atlanta, Georgia, United States **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $97,000-$129,000 USD **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5152416007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7a5da6fc-0fc ## Description As a Product Operations Manager for Altius, you will play a critical role in ensuring the reliability and mission readiness of Anduril's Launched Effects family of systems. Altius is a loitering munition and ISR platform that delivers autonomous precision effects across a range of launcher types and mission profiles, with seamless integration into Lattice OS for rapid mission adaptability. In this role, you will lead the Altius Product Operations function: improving field failure discovery, mitigation, and resolution; conducting root cause analysis; deploying fixes; and managing incidents across the Altius fleet. You will set the bar for the team, mentor operators, and shape the processes by which Altius is sustained. This position requires a strong problem-solving mindset and hands-on expertise in debugging complex electromechanical systems. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team. **Key Responsibilities** - Lead Anduril's Altius Product Operations team, combining an understanding of our customers' missions with deep familiarity of our products and delivered capabilities - Lead a team tasked with triaging, diagnosing, root causing, and managing product incidents, driving postmortem actions including providing status visibility to internal and external stakeholders through resolution - Partner with engineering teams to abstract individual incidents into systemic reliability improvements - Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Altius team - Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation decisions - Support Anduril's global customers through proactive communications and detail-oriented execution - Evaluate and improve product capabilities by analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality - Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders - Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users - Guide and mentor a team, setting goals, providing direction, and iterating on process and standards to achieve scalable sustainment operations **Requirements** - Bachelor's degree in technical or related field - 6+ years of professional experience mastering technical systems and supporting in product operations, problem solving in unstructured situations at the interface of hardware, software, and networking - Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus - Ability to travel as needed to support customer needs and operations - Ability to be local or relocate to Atlanta, GA **Preferred Qualifications** - Ability to drive challenging and vague technical problems to clarity and resolution - Daily practice of excellence and rigor: you execute the 100th rep of a process with the same focus and care as the first five reps. - Confident with navigating ambiguity and crafting new ways of doing things - Experience guiding and mentoring a team, setting goals, providing direction, and iterating on process and standards - Experience supporting and/or deploying loitering munitions or UAS as a DoD contractor or DoD end user - Experience supporting and/or performing incident-driven workflows requiring analysis, triage, prioritization, and reporting - Experience in on-call support operations and working in limited risk tolerance environments - Experience defining, implementing, and supervising sustainment and reliability processes for a defense-focused service or product - Experience with and demonstrated understanding of conventional ordnance systems and their implementation, and/or combat arms experience - Experience leveraging data analytics to conduct trend analysis and inform business decisions - Experience with observability tooling such as Grafana, and exposure to software development tooling such as Git and Jira - Military, DoD, or other Government agency experience preferred - Willingness to work non-standard hours and weekends as needed - Project management and/or consulting experience preferred ## Skills ### Required - Technical systems - Product operations - Problem solving - Hardware - Software - Networking - U.S. Secret Security clearance ### Nice to have - Loitering munitions - UAS - Incident-driven workflows - Data analytics - Observability tooling - Software development tooling --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5152416007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)