# Patient Service Advisor – Imaging

**Company**: New Victoria Hospital
**Location**: New Victoria Hospital
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: Up to £17,553.25
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/New-Victoria-Hospital/Patient-Services-Advisor---Imaging_R1229620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7a50b3d2-aed

## Description

We are seeking a highly organised and customer-focused Patient Service Advisor to join our Imaging Department at New Victoria Hospital. As a Patient Service Advisor, you will be the first point of contact for patients, consultants, and referrers. You will play a vital role in ensuring appointments are booked accurately, patients receive the correct preparation information, and enquiries are handled professionally and efficiently.

**Key Responsibilities**

- Provide a professional, welcoming, and efficient reception service for patients attending the Imaging Department.

- Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.

- Manage a high volume of telephone and email enquiries in a courteous and timely manner.

- Register patients on arrival and liaise with clinical teams to facilitate their appointment.

- Provide quotations, process payments, and respond to patient, consultant, and referrer queries.

- Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.

- Support the effective administration of Imaging services using booking and patient management systems.

- Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.

- Promote New Victoria Hospital's services and always uphold exceptional customer service standards.

**Key Skills / Qualifications**

**Essential**

- Excellent customer service skills.

- Strong administrative and appointment booking experience.

- Computer literate with confidence using multiple systems.

- Excellent verbal and written communication skills.

- Strong attention to detail and organisational abilities.

- Ability to multitask and work effectively in a busy environment.

- Professional and approachable manner with a patient-focused attitude.

**Desirable**

- Experience working within a healthcare or medical environment.

- Previous Imaging or Radiology administration experience.

- Some medical knowledge and understanding of healthcare terminology.

- Highly motivated with a proactive and calm approach.

**Benefits**

- Annual leave entitlement of 21 days increasing with length of service

- In-house training for all staff

- Company pension scheme

- Life assurance

- Employee Referral Scheme

- Access to subsidised staff restaurant

- Interest-free travel loan

- Private healthcare (T&Cs Apply)

- Bicycle Loan Scheme

- Retailer discounts

- Employee Assistance Programme

## Skills

### Required
- customer service
- administrative
- appointment booking
- communication
- organisational

### Nice to have
- healthcare experience
- Imaging or Radiology administration experience
- medical knowledge

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/New-Victoria-Hospital/Patient-Services-Advisor---Imaging_R1229620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)