# Customer Success Manager **Company**: Hewlett Packard Enterprise **Location**: Chennai, Tamil Nadu **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Chennai-Tamil-Nadu-India/Customer-Success-Manager_1217506-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7a4aa2bc-9c8 ## Description We are seeking a Customer Success Manager to join our team in Chennai, Tamil Nadu, India. As a Customer Success Manager, you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. **Job Description:** You will establish strong customer relationships and accelerate the active use of contracted HPE solutions so customers realize measurable business and technical outcomes. You will lead onboarding, stakeholder mapping, success planning, and regular virtual engagement across the customer lifecycle. **Responsibilities:** ### Customer Adoption & Engagement - Establish strong customer relationships and accelerate the active use of contracted HPE solutions. - Lead onboarding, stakeholder mapping, success planning, and regular virtual engagement. - Define adoption objectives, milestones, and success measures aligned with customer priorities. - Conduct adoption reviews, business reviews, workshops, and executive engagements. - Identify adoption barriers, customer-health risks, and capability gaps. ### Consumption & Upsell Growth - Increase utilization of contracted capacity and translate sustained demand growth into qualified upsell opportunities. - Monitor telemetry, utilization, burn rate, workload growth, billing tiers, and capacity thresholds. - Build consumption acceleration plans for underutilized environments. - Forecast when current capacity or entitlement will be exhausted. - Partner with Sales and solution teams to convert qualified capacity-growth signals into pipeline. ### Cross-Sell - Expand the customer relationship into adjacent HPE solutions, workloads, or services. - Use success plans, business reviews, telemetry, account insights, and customer priorities to identify adjacent solution opportunities. - Facilitate workload-discovery sessions and map customer use cases to relevant HPE capabilities. - Qualify and document opportunities with clear use cases, customer outcomes, dependencies, and next actions. - Coordinate with Account Sales, GreenLake Specialists, Solution Architects, and Partners. ### Tech Refresh - Modernize aging, constrained, or end-of-support infrastructure to reduce operational risk, improve performance, and create a planned refresh or migration opportunity. - Review asset age, lifecycle status, support coverage, performance, capacity, resiliency, and technology dependencies. - Identify refresh candidates, customer risks, modernization priorities, and the business impact of delaying action. - Develop a phased refresh roadmap aligned with budget cycles, workload priorities, architecture standards, and sustainability goals. - Position appropriate HPE modernization options and validate migration, data-protection, operational-readiness, and implementation requirements. ### Renewal - Protect recurring revenue by proving realized value, resolving risks early, and preparing the customer and account team for a timely renewal decision. - Maintain renewal readiness throughout the lifecycle by tracking value realization, customer health, adoption, consumption, satisfaction, and open risks. - Begin structured renewal planning well in advance of the contract end date. - Create a value and outcome summary that connects achieved results and future priorities to the renewal recommendation. - Partner with Sales and renewal teams to confirm scope, forecast status, expansion potential, approvals, and customer actions. ### Technical & Solution Guidance - Apply technical expertise to guide customers on workload adoption and production readiness. - Collaborate with Advisory Services, Professional Services, Partners, and account teams to accelerate customer outcomes. - Support customers in evaluating architecture considerations, workload migration strategies, resiliency requirements, and operational readiness. - Advocate for innovation and early adoption of cloud and hybrid cloud solutions. ### Cross-Functional & Partner Collaboration - Collaborate with Sales, Product Management, Engineering, Support, Professional Services, and Partner Ecosystems. - Coordinate with Global System Integrators (GSIs), System Integrators (SIs), Cloud Service Providers (CSPs), and other ecosystem partners. - Escalate and coordinate resolution of customer blockers, risks, and adoption challenges. ### Voice of Customer & Continuous Improvement - Capture customer feedback and product adoption insights throughout the customer lifecycle. - Advocate customer needs and use cases with Product Management and Engineering teams. - Help identify capability gaps and improvement opportunities. - Share knowledge, mentor peers, and contribute to internal initiatives. **Requirements:** - Typically, 2–4 years of experience in Customer Success, Technical Account Management, customer support, service delivery, presales, professional services, or another customer-facing technology role. - Practical experience supporting customers across onboarding, adoption, usage reviews, issue coordination, or value-realization activities. - Exposure to cloud, hybrid cloud, infrastructure, SaaS, or as-a-Service environments. - Experience using customer data, CRM or customer-success tools, dashboards, and standard reporting. - Comfort managing a defined portfolio of customers or workstreams with guidance. **Technical & Business Knowledge:** - Working knowledge of cloud, hybrid cloud, enterprise infrastructure, SaaS, and as-a-Service concepts. - Basic familiarity with one or more public cloud platforms. - Ability to understand common customer workloads and use cases. - Understands foundational concepts related to workload migration, availability, resiliency, security, capacity, consumption, support lifecycle, and operational readiness. - Understands core customer-success and commercial concepts. - Can connect customer goals and operational challenges to relevant solution benefits. **Benefits:** We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing. ## Skills ### Required - cloud - hybrid cloud - infrastructure - SaaS - customer success - technical account management ### Nice to have - public cloud platforms - Microsoft Azure - Amazon Web Services - Google Cloud --- Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Chennai-Tamil-Nadu-India/Customer-Success-Manager_1217506-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)