# Senior Manager of Specialist Solution Engineering (SMB EMEA) **Company**: Salesforce **Location**: Dublin **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Senior-Manager-Solution-Engineering-Specialisation-EMEA-SMB_JR367223?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/senior-manager-of-specialist-solution-engineering-7a3cf4ca-0e0/ ## Description As Senior Manager of Specialist Solution Engineering (SMB EMEA), you will lead a team of elite technical experts driving technical wins and transformative solutions across the Salesforce ecosystem. You will build, mentor and scale a world-class team of Solution Specialists who translate complex business challenges into elegant Salesforce architectures, directly impacting regional Annual Recurring Revenue (ARR). Sitting at the intersection of cutting-edge technology and business growth, your team will serve as the technical foundation for our most strategic SMB relationships across EMEA, enabling growing mid-market enterprises to unlock unprecedented value and scale their operations through Salesforce applications and AI innovation. **Key Responsibilities & Day-to-Day Impact** ### Team Leadership & Development - Build, mentor and scale a team of 10+ senior Solution Engineers and Architects specialising in AI, Cloud and Enterprise solutions. - Establish technical standards, playbooks and best practices for solution design and customer engagement. - Conduct regular 1:1s, performance reviews and career development planning with direct reports. - Drive recruitment efforts to attract top-tier technical talent and build diverse, high-performing teams. ### Strategic Customer Engagement - Partner directly with C-level executives and technical leaders at strategic accounts to understand business objectives and architect transformative solutions. - Lead complex proof-of-concept initiatives and technical evaluations for deals valued at $1M+ ARR. - Deliver executive-level presentations and technical demonstrations that articulate business value and ROI. - Act as a trusted advisor to customers on their AI and digital transformation strategies and roadmaps. ### Cross-Functional Collaboration - Collaborate with Product, Engineering, Marketing and Research teams to create concept-ready demonstrations for clients, enablement materials for wider EMEA teams and thought leadership presentations at conferences and events. - Partner with Sales leadership to develop account strategies, qualify opportunities and accelerate deal velocity. - Work with Customer Success and Forward Deployment Engineering teams to ensure smooth handovers and drive product adoption post-sale. - Contribute to company-wide go-to-market strategy and positioning. ### Technical Excellence & Innovation - Stay current on industry trends, the competitive landscape and emerging technologies in AI/ML, cloud infrastructure and enterprise architecture. - Develop reusable solution patterns, reference architectures and technical assets that accelerate customer outcomes. - Represent Salesforce at industry conferences, customer events and technical forums. - Drive thought leadership through white papers, technical blogs and speaking engagements. **Business Impact & Success Metrics** Performance will be measured across the following Excellence Factors and associated KPIs: ### Trusted Partner - Customer Attrition - ACV (Annual Contract Value) - Solution Scorecard - Completion ### Trusted Advisory - Trusted Advisory metrics (role-specific advisory quality measures). ### Talent Multiplier - Great Insight Score (employee engagement survey). - Team member attrition and retention. - Team IDP documentation and execution. - Quarterly Check-In documentation and execution. - Coaching and Development. ### Business Leader - Growth / Attainment (quota attainment). - Pipegen (pipeline generation). - Forecast Accuracy. - ACV (Annual Contract Value). **Attendance & Travel Requirements** This role requires a minimum of **3 days per week in our Dublin hub office**. In-office days are designed to maximise team collaboration, customer meetings and cross-functional alignment. Specific in-office days may be adjusted based on customer meeting schedules and team requirements. **Travel Requirements** - Domestic Travel: 20–30% for regional customer meetings and internal events. - International Travel: 5–15% for global accounts and international conferences. - Peak Periods: Increased travel during fiscal quarter-end, major product launches and industry conference season. **Required Skills, Qualifications & Competencies** ### Must-Have Requirements #### Experience - 10+ years of experience in technical pre-sales, solution architecture or technical consulting roles. - 5+ years of experience managing and developing high-performing technical teams. - Proven track record of closing complex deals ($500K+ ACV). - Experience working across industry verticals, enterprise clients and start-up environments. - Proven ability to break down complex, multi-threaded go-to-market initiatives and drive positioning at start-up pace and enterprise scale. #### Technical Skills - Deep expertise in AI/ML systems, large language models, cloud architecture and enterprise integration. - Strong understanding of modern software development practices, APIs and integration patterns. - Hands-on experience with Python, SQL, REST APIs and cloud platforms (AWS, Azure or GCP). - Ability to architect solutions spanning multiple technologies and vendor ecosystems. #### Leadership & Communication - Exceptional executive presence and ability to engage with C-suite stakeholders. - Proven ability to build, mentor and retain top technical talent. - Outstanding written and verbal communication skills, with the ability to engage technical and non-technical audiences. - Experience driving cross-functional initiatives and influencing without authority. #### Business Acumen - Understanding of enterprise sales cycles, procurement processes and commercial negotiations. - Ability to articulate ROI, business value and strategic alignment of technical solutions. - Track record of contributing to revenue targets and business growth. - Experience with solution pricing, sizing and commercial modelling. ### Nice-to-Have Requirements #### Advanced Technical Expertise - Graduate degree in Computer Science, Engineering or a related field. - Experience with AI/ML model training, fine-tuning and deployment at scale. - Published technical content, patents or open-source contributions. - Relevant certifications (AWS Solutions Architect, GCP Professional Architect, etc.). #### Domain Expertise - Industry-specific knowledge in Financial Services, Healthcare, Retail or Manufacturing. - Experience with regulatory compliance frameworks (SOC 2, GDPR, HIPAA, etc.). - Background in management consulting or professional services. #### Leadership Experience - Experience managing managers or leading distributed teams. - Track record of building teams from scratch or leading organisational transformation. - Executive coaching or leadership development training. - Performance management and coaching experience. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - AI/ML systems - cloud architecture - enterprise integration - Python - SQL - REST APIs - cloud platforms (AWS, Azure or GCP) - leadership - communication - business acumen ### Nice to have - graduate degree in Computer Science, Engineering or a related field - AI/ML model training, fine-tuning and deployment at scale - published technical content, patents or open-source contributions - relevant certifications (AWS Solutions Architect, GCP Professional Architect, etc.) - industry-specific knowledge in Financial Services, Healthcare, Retail or Manufacturing - regulatory compliance frameworks (SOC 2, GDPR, HIPAA, etc.) - management consulting or professional services - executive coaching or leadership development training --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Senior-Manager-Solution-Engineering-Specialisation-EMEA-SMB_JR367223?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)