# IT Helpdesk Specialist

**Company**: Howden
**Location**: Athens
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Athens---Kifissias-Ave/IT-Helpdesk-Specialist_R0019253-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7a31117e-dc2

## Description

We are seeking an experienced IT Helpdesk Specialist (Mid-Level) to provide advanced technical support across our Microsoft-based IT environment. This role sits between first-line support and systems engineering , resolving escalated tickets independently, maintaining core infrastructure, and supporting the broader IT team on projects involving Windows Server, Active Directory, Microsoft 365, and Azure.

**Key Responsibilities:**

**Helpdesk & End-User Support**

- Provide technical support for hardware, software, network, and account issues,

- Own and resolve tickets end-to-end via the IT service management (ITSM) platform, meeting SLA targets.

- Diagnose and remediate issues across Windows 10/11 endpoints, mobile devices, and peripherals.

- Manage user onboarding/offboarding, including account provisioning, device imaging, and access rights in Active Directory / Entra ID.

- Document recurring issues and contribute to the internal knowledge base to reduce repeat tickets.

**Systems & Infrastructure Support**

- Administer and maintain Windows Server environments, Active Directory, Group Policy, and DNS/DHCP.

- Support Microsoft 365 administration: SharePoint, OneDrive, and license management.

- Manage endpoint configuration and compliance using Microsoft Intune / Endpoint Manager.

- Assist with Azure infrastructure tasks , virtual machines, storage, backup, and basic networking (VNets, NSGs).

- Support core network components (switches, firewalls, Wi-Fi, VPN) in coordination with the network/systems engineering team.

- Participate in patch management, backup verification, and routine infrastructure maintenance.

- Write and maintain automation scripts (PowerShell) for repetitive administrative tasks.

- Contribute to IT projects such as server migrations, M365 tenant changes, and security hardening initiatives.

**What We’re Looking For:**

- 3–5 years in an IT helpdesk, desktop support, or junior systems administration role.

- Strong working knowledge of Windows Server (2016/2019/2022), Active Directory, and Group Policy.

- Hands-on experience administering Microsoft 365 (SharePoint, Intune, Entra ID).

- Familiarity with Azure fundamentals (VMs, storage, Entra ID / Azure AD, basic networking).

- Working knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls.

- Scripting ability in PowerShell for task automation and system administration.

- Experience with ITSM/ticketing platforms (e.g., ServiceNow, Freshservice, Jira Service Management).

- Solid troubleshooting methodology and ability to work independently on escalated issues.

- Excellent communication skills with both technical and non-technical stakeholders.

**What We Offer**

- Competitive salary and performance-based incentives

- Ongoing training & career development

- Private medical insurance

- Flexible working model with international exposure

- Access to leading tools, market platforms, and global expertise

- Opportunity to work on high-value, multinational accounts

- Supportive, entrepreneurial culture focused on growth, development, and collaboration

## Skills

### Required
- Windows Server
- Active Directory
- Microsoft 365
- Azure
- PowerShell
- ITSM
- TCP/IP
- DNS
- DHCP
- VPN
- firewalls

### Nice to have
- Bachelor's degree in Information Technology
- Microsoft certifications
- virtualization platforms
- backup and disaster recovery tools
- cybersecurity best practices

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Athens---Kifissias-Ave/IT-Helpdesk-Specialist_R0019253-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)