# Lead Account Manager (Customer Expansion & Retention)

**Company**: Freshworks
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000160793720-lead-account-manager-customer-expansion-retention-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/lead-account-manager-customer-expansion-and-7a2ea049-465/

## Description

Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a different approach, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Lead Account Manager at Freshworks, you will be responsible for driving revenue growth and account expansion across a defined portfolio of paying customers in the Netherlands. You will act as a trusted advisor, capable of commanding conversations across the spectrum,from hands-on IT teams to C-suite leaders and CIOs.

Your responsibilities will include:

- Driving ARR expansion and retention across your assigned book of Dutch accounts

- Collaborating with Customer Success Managers (CSMs) to maximize product adoption and safeguard renewals

- Championing the core Freshworks portfolio and capitalizing on strategic acquisitions

- Engaging with IT teams and C-suite leaders to deliver strategic impact briefings

- Managing commercial renewal cycles and forecasting

- Analyzing usage telemetry and business drivers to formulate growth roadmaps

- Traveling to the Netherlands for executive business reviews and strategic customer events

- Maintaining disciplined CRM hygiene and delivering reliable expansion pipeline and ARR forecasts

To qualify for this role, you will need:

- 7+ years of quota-carrying B2B SaaS account management or direct sales experience

- A proven history of growing ARR through account expansion, cross-selling, and client retention

- Verified track record of engaging with CIOs and C-level executives

- Strong background in IT Service Management (ITSM) and modern enterprise cloud software

- Demonstrated versatility managing a horizontal portfolio of accounts

- Collaborative spirit with experience working closely with CSMs, Solution Engineers, Support, and Professional Services

- Full professional fluency in English; fluency in Dutch is a definite advantage

In terms of benefits, Freshworks offers a competitive compensation package with attractive ARR expansion and retention commission structures, robust health and wellness coverage, pension, and regular team socials.

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## Skills

### Required
- SaaS account management
- IT Service Management (ITSM)
- cloud software
- English
- Dutch

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000160793720-lead-account-manager-customer-expansion-retention-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)