# Community Engagement Executive, Batam

**Company**: Grab
**Location**: Batam
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000135657172-community-engagement-executive-batam?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_79e0f711-e65

## Description

As a Community Engagement Executive, you will build and maintain strong, positive relationships with driver partner communities across diverse locations and backgrounds.

You will closely engage with Driver Leaders to understand on-the-ground realities, support community programs, and foster clear, two-way communication between the company and driver partners.

The Critical Tasks You Will Perform:

- Develop strong & trusted relationships with Driver Leaders and driver partner communities across assigned areas.

- Conduct regular field visits, community engagement sessions, and coordination meetings to stay close to partner sentiment and operational realities.

- Gather on the ground feedback, driver aspirations, and operational pain points, and escalate main issues through the appropriate internal channels.

- Support the rollout of company programmes, policy updates, and product changes by ensuring communication is clear, consistent, and accessible.

- Manage day-to-day communication with community representatives, including chat groups, meeting coordination, and follow-up on ongoing issues.

- Prepare regular reports on community activities, recurring concerns, and field insights, and share practical recommendations to help internal teams better support driver partners.

QUALIFICATIONS:

- Bachelor's degree with at least 3 years of experience in community management, field operations, customer success, or a related role.

- You have the ability to engage and build trust with diverse communities and stakeholders through compelling communications.

- You are comfortable working in the field and enjoy spending time on the ground to better understand partner needs, feedback, and day-to-day realities.

- Ability in managing your own schedule, setting clear priorities, and ensuring consistent follow-up on diverse projects.

- You bring solid experience in coordination and cross-functional collaboration.

- You demonstrate ability in assessing situations effectively to either resolve issues directly or escalate them appropriately.

- You care deeply about creating positive partner experiences and are motivated by the opportunity to support and strengthen driver partner communities.

Life at Grab:

- We have your back with Term Life Insurance and comprehensive Medical Insurance.

- With GrabFlex, create a benefits package that suits your needs and aspirations.

- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.

- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

## Skills

### Required
- community management
- field operations
- customer success
- communication
- coordination
- cross-functional collaboration

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000135657172-community-engagement-executive-batam?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)